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Quality Assurance Coordinator
2 months ago
Compensation: Shift A $17.00; Shift B $18.70.
Operational Hours: 3:30 PM - 12:00 AM
Key Responsibilities:- Evaluate team members based on the quality of their work against established project standards and performance metrics.
- Contribute to the design and implementation of strategies aimed at enhancing performance within Call Center Operations.
- Assist in the preparation, analysis, and dissemination of project reports and performance metrics.
- Regularly identify the training needs of staff concerning processes and policies related to client operations and devise plans to address these needs.
- Conduct quality assurance monitoring activities.
- Support the assessment of performance to ensure compliance with contractual obligations.
- Stay informed about operational policies and procedures, aiding in the development of new protocols and updating existing ones as necessary.
- Help create and revise staff resource materials, including quick reference guides, matrices, charts, and workflows.
- Provide assistance with staff training as required.
- Meet all performance standards as outlined in the relevant criteria.
- Perform additional duties as assigned by management.
- High School diploma or equivalent with 0-2 years of relevant experience.
- Additional training or education in a specialized area may be beneficial.
- Ability to work on routine assignments with responsibilities that can be easily learned on the job.
- Develop job skills and understand applicable policies and procedures to complete standard tasks.
- Capable of reading, comprehending, and executing assignments within set guidelines.
- Effectively communicate routine information clearly and accurately with both internal and external contacts.
With over 30 years of experience, MMC Group LP is a reputable leader in workforce management services, delivering strategic solutions to a diverse range of businesses. Our success is built on strong partnerships with clients and candidates, ensuring the right fit for every position. We pride ourselves on providing exceptional opportunities to talented individuals across various industries.
As a privately owned entity headquartered in Irving, Texas, MMC employs over 2,000 professionals across more than 40 states, allowing us to support operations nationwide and in select international locations.
We are committed to equal opportunity employment and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All individuals hired will be required to verify their identity and eligibility to work in the United States and complete the necessary employment eligibility verification document upon hire.
