Part Time Bilingual Orthodontic Patient Service Coordinator

3 weeks ago

Falls Church, Virginia, United States Benevis Full time
Orthodontic Patient Coordinator Role

At Benevis, we strive to create a positive impact in the communities we serve by providing quality dental care. As an Orthodontic Patient Coordinator, you will play a vital role in supporting our mission to create happy, healthy smiles.

Responsibilities
  • Provide exceptional customer service to patients and parents at check-in and check-out.
  • Verify patient insurance eligibility and service limits.
  • Greet parents and patients when they enter or leave the office.
  • Check in for daily appointments.
  • Ensure parents who are waiting are kept informed of the progress of their appointment or child.
  • Maintain a clean and tidy waiting area and front desk area.
  • Verify patient insurance eligibility prior to appointment.
  • Ensure information is correct in the patient's file.
  • Ensure service limits are recorded and communicated with the Orthodontic Financial Coordinator prior to treating the patient.
  • Ensure all patient files are ready before the patient's appointment.
  • Coordinate with Ortho Financial Coordinator and Doctors to provide the opportunity for same day care to patients.
  • Assist with meeting the Ortho financial targets by ensuring the schedules are full.
  • Schedule follow-up appointments for all patients.
  • Assist with routing referrals to the appropriate doctor.
  • Ensure pre-authorization processes are completed for approvals.
  • Collect payments and post accordingly in the practice management system.
  • Confirm appointments for upcoming days.
  • Answer incoming Ortho patient calls and assist with needs or direct to another team member for help.
  • Ensure Ortho patients are compliant with appointments and send the appropriate communication leading up to or including termination.
  • Assist with maintaining spreadsheets or databases for tracking purposes, as needed or directed by the OFC.
  • Ensure all patient records are updated at the end of the day.
  • Participate in local community affairs and events to promote a positive image of Benevis.
  • Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs.
  • Verify, inform, and collect any out of pocket balances from patients prior to patients being treated by the clinical team.
  • Assist with other office duties as needed.

Qualifications
  • At least one year of customer service experience (preferably in healthcare, retail, restaurant, or hospitality industry).
  • Willing to travel in the territory assigned to the team.
  • High focus on customer service and satisfaction.
  • Must love working with children.
  • Compassion and high level of service for our patients, parents, and staff.
  • Integrity, always doing the right thing.
  • Dependable, reliable to be at work when scheduled.
  • Attention to detail.
  • Able to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines.
  • Professional manner and appearance at all times.
  • Computer skills: Microsoft office and Internet Explorer.
  • Telephone skills: Proper telephone etiquette and information gathering skills.

We Offer
  • Competitive compensation.
  • Quarterly bonuses based on Office performance.

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