Server Associate

2 months ago

Shelbyville, Tennessee, United States Marriott Full time

Job Summary:
As a Server at Marriott, you will play a vital role in delivering exceptional service to our guests in the hotel's dining areas. This position requires a strong commitment to customer satisfaction and the ability to work efficiently in a fast-paced environment.

Responsibilities:
- Greet guests and present them with menus and daily specials, ensuring a warm and inviting atmosphere.
- Take food and beverage orders accurately and relay them to the kitchen and bar staff, maintaining a high level of attention to detail.
- Serve food and drinks, and ensure guests have everything they need, exceeding their expectations in terms of service quality.
- Check on guests regularly to ensure satisfaction with each food course and beverages, addressing any concerns promptly.
- Clear tables throughout the dining experience, providing dessert menus and coffee, and maintaining a clean and organized workspace.
- Process payment transactions efficiently and thank guests as they leave, ensuring a positive farewell experience.

Qualifications:
- Previous serving experience is preferred, especially in a hotel or fine dining setting, where you can apply your skills and knowledge to deliver exceptional service.
- Knowledge of food service regulations and best practices is essential, ensuring compliance and maintaining high standards.
- A friendly, outgoing personality with a genuine desire to provide hospitality is crucial, as you will be the face of Marriott in our dining areas.
- Strong organizational and multitasking skills are required, enabling you to perform well in a fast-paced environment and manage multiple tables and tasks simultaneously.
- Effective communication and interpersonal skills are necessary, allowing you to interact professionally with guests and team members, resolving any issues that may arise.

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