Mobile Operations Director

3 weeks ago


Hyattsville, Maryland, United States Accel Talent Group Full time

**Mobile Service Manager Role**

The Mobile Service Manager at Accel Talent Group is responsible for overseeing the efficient and profitable operations of the mobile service department. This key role involves directing and supervising the team to achieve service objectives, while maintaining accurate service and training records.

**Key Responsibilities:**

  • Leadership and Team Management: The Mobile Service Manager demonstrates consistent leadership, fostering teamwork, motivation, and support within the service department team.
  • Financial Management and Budgeting: Responsible for preparing and administering the service department's annual budget, the Mobile Service Manager monitors costs, tracks financial performance, and ensures fiscal responsibility.
  • Customer Relationship Management: With a strong focus on customer service skills, the Mobile Service Manager builds and nurtures client relationships, providing exceptional service experiences, and overseeing follow-up processes to confirm customer satisfaction and loyalty.
  • Compliance and Regulations: Attention to detail is paramount in upholding compliance with regulations, warranty policies, and operational procedures, ensuring meticulous record-keeping and adherence to industry standards.
  • Work Ethic and Communication: The Mobile Service Manager sets a professional example by coming to work consistently, exhibiting excellent communication skills, and demonstrating flexibility and adaptability to meet evolving service demands within a collaborative team environment.

**Qualifications and Educational Requirements:**

  • Possess two to four years of relevant experience and/or training in the automotive or heavy truck industry, or an equivalent combination of education and hands-on experience.
  • Employment in the industry and compatible role for a minimum of one year, demonstrating a commitment to the company and a familiarity with its operations and values.
  • Managerial experience is highly favorable and considered a significant asset, though not mandatory.

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