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Clinical Specialist, Cardiopulmonary Expert
2 months ago
LivaNova PLC is seeking a highly skilled Clinical Specialist to join our team. As a Clinical Specialist, you will play a critical role in the launch of our next generation heart lung machine and support the comprehensive suite of LivaNova perfusion products.
Key Responsibilities- Provide clinical and product education to healthcare professionals on the full portfolio of LivaNova Cardiopulmonary products.
- Coordinate, direct, and deliver clinical training programs on LivaNova products, as necessary and appropriate.
- Develop and maintain product knowledge excellence of the LivaNova CP portfolio of products.
- Establish strong relationships with customers and integrate into all accounts.
- Collaborate with internal stakeholders, including the Clinical Specialist team, Field/Technical Service & Account Executives.
- Maintain a positive, proactive customer service manner with customers and sales personnel.
- Foster high trust relationships with customers and all LivaNova team members.
- Take a positive, proactive approach to solving complex and/or unusual clinical/therapy/technical problems.
- Foresee obstacles and plan accordingly for seamless execution.
- Assist Account Executives in urgent clinical needs and related product information.
- Responsible for adhering to all regulatory and LivaNova policies to ensure patient safety and company responsibility.
- Develop and maintain an in-depth knowledge of assigned accounts and customers to include competitor activity.
- Support evaluations as needed within and account and support sales strategies for capital equipment opportunities within accounts.
- Provide feedback to providers on the directions for use specific to the product and its maintenance.
- Attend trade shows/conferences/congresses to maintain clinical expertise and current market state, as well as meet customer and support product discussions.
- Meet all requirements and maintain credentialing status in order to access accounts.
- Provide sales support when needed on clinical in-services, training and guidance to current or potential customers.
- Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
- Perform other related duties and responsibilities, on occasion, as assigned.
- Collaborate with regional and global marketing teams as needed on ongoing projects, clinical discussion, program development and product development.
- Contribute to the development of all education programs both internally and externally.
- Support training of the sales team for new hires, ongoing education and product launches.
- Team player with a strong ability to collaborate amongst the clinical team as well as other teams within LivaNova.
- Perfusion education, current or history of Certified Clinical Perfusionist Certification or Licensure is required with a minimum of 5 years of clinical practice.
- Ability and desire to teach.
- Works well within teams both cross-functionally and teams that may or may not be located within a specific building or geography.
- Project management skills.
- Excellent written and oral communication skills required.
- Self-confidence and effectiveness in dealing with a wide variety of customer types.
- Highly effective at working both independently and part of the large-scale collaborative team.
- Possesses a high energy level and a high degree of interpersonal skills, both verbal and written.
- Proficiency in computer skills to execute virtual programs and presentations with the customer.
- Desire and ability to participate and motivate others in team efforts.
- Proficiency in computer applications including Microsoft Word, Excel, PowerPoint, Teams/Zoom.
- Sit 80% Stand/Walk 20%.
- Repetitive use on computer.
- Lifts 0-50 lbs.
- Ability to understand scientific facts and package them into a cohesive communication model for healthcare professionals.
- Oral and written comprehension.
- Ability to meet hospital credentialing requirements.
- Availability to work weekends when needed.
- Travel within US and abroad.
- Blood Borne Pathogen Exposure.
The target salary for this position is $145,000-$160,000 + Bonus. In specific locations, the pay range may vary from the range posted.
