Customer Service Representative

3 weeks ago

Rockingham, North Carolina, United States Food Lion Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will provide fast, easy, flexible, and friendly service to our customers, achieving Food Lion's customer service standards.

Main Responsibilities:

  • Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
  • Greet each customer and use their name whenever possible.
  • Unload customers' groceries from the cart to the belt, unloading items for ease of bagging, such as grouping cold items together.
  • Check the bottom of every cart and under all baby seats for items before completing an order.
  • Follow correct bagging procedures for the correct use of bags by type.
  • Scan customers' orders and handle payment transactions according to standard practice.
  • Avoid personal conversations with other associates when customers are present.
  • Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
  • Follow procedures for refunds and error correction.
  • Make every attempt to maintain accurate cash control.
  • Follow procedures and perform overrides.
  • Identify customers needing assistance and offer to take the customer's order to their car, including Food Lion To-Go orders (if applicable).
  • Maintain alertness and call for assistance when needed to service customers according to service standards.
  • Check prices quickly and accurately.
  • Be courteous and helpful to other associates.
  • Wear the Food Lion uniform with apron, complete with a name badge, when on duty, have a neat and clean appearance while adhering to the Food Lion dress code.
  • Retrieve shopping carts from the parking lot and cart corrals using the tether strap according to standard practice.
  • E nsure the work station and front-end area (if applicable) of the store has a neat and clean presentation.
  • Report any register malfunction to the Customer Service Manager or MOD.
  • Ensure the MVP savings center KIOSK is filled with paper and properly working.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents.
  • Notify QA of any cleaning issues or maintenance required on the front end.
  • Successfully complete computer-based training (CBT) and training aid courses.
  • Perform the task of cashier when scheduled or as needed per the surge plan guidelines.
  • Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained.
  • Perform the task of Food Lion To-Go Runner when scheduled or as needed.
  • Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper, and restock cigarette drawers at each check lane.
  • Find more efficient ways to do the job and seek to reduce costs and improve labor productivity.
  • Perform all other duties as assigned.

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