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Automotive Service Manager

2 months ago

Portland, Maine, United States Don Johnson Auto Group Full time
Unlock Your Potential as an Automotive Service Manager

At Don Johnson Auto Group, we're not just looking for a Service Manager - we're seeking a leader who can drive our service department to excellence. As an Automotive Service Manager, you'll be responsible for overseeing the daily operations of our service team, ensuring that every vehicle that comes through our doors receives the highest level of care and attention.

Key Responsibilities:
  • Strategic Planning: Develop and implement plans to increase service revenue and improve customer satisfaction.
  • Team Leadership: Hire, train, and motivate a high-performing team of technicians and service advisors.
  • Compliance & Reporting: Ensure that all service practices are compliant with manufacturer guidelines and industry regulations.
  • Productivity Oversight: Monitor and manage technician productivity to maximize efficiency and minimize downtime.
  • Quality Control: Conduct regular quality control checks to ensure that all repairs meet our high standards.
  • Guest Relations: Build and maintain strong relationships with our guests, ensuring that they receive exceptional service and are satisfied with their experience.
  • Service Excellence: Foster a culture of service excellence, where every team member is committed to delivering outstanding results.
  • Facility Maintenance: Ensure that our service facilities are clean, organized, and well-maintained, providing a welcoming environment for our guests.
  • Industry Liaison: Develop and maintain strong relationships with factory representatives, ensuring that we stay up-to-date on the latest technologies and best practices.
Requirements:
  • Experience and Education: Minimum of 5 years in automotive service management, with a Bachelor's degree in Business, Automotive Technology, or related field preferred.
  • Technical Knowledge: Comprehensive understanding of vehicle maintenance and repair procedures, with proficiency in diagnostic tools and service equipment.
  • Leadership and Management: Strong leadership skills, with experience managing a team of technicians and service advisors.
  • Guest Service: Commitment to delivering exceptional guest service, with the ability to handle guest concerns and resolve issues promptly.
  • Financial Acumen: Proficient in budgeting, financial analysis, and cost control, with experience with inventory management and parts ordering.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively present information to various stakeholders.
  • Technical Proficiency: Familiarity with dealership management systems and service scheduling software, with competency in using Microsoft Office Suite (Word, Excel, PowerPoint).
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to diagnose and address technical and operational issues efficiently.
  • Regulatory Knowledge: Understanding of automotive industry regulations and compliance standards, with the ability to ensure that all service practices adhere to legal requirements.

Why Choose Don Johnson Auto Group?

We're a family-owned business with a passion for delivering exceptional service to our guests. As an Automotive Service Manager, you'll be part of a dynamic team that's committed to excellence and customer satisfaction. If you're a leader who is passionate about the automotive industry and dedicated to delivering outstanding results, we want to hear from you