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Head of Customer Success

2 months ago

Atlanta, Georgia, United States Intuit Full time
Job Description

Overview

Intuit is a global technology company that empowers businesses and individuals to succeed. As a leader in the industry, we're committed to innovation, customer-centricity, and creating a workplace that's inclusive and diverse.

Our mission is to power prosperity around the world, and we're looking for a talented individual to join our team as a Head of Customer Success. This role will be responsible for leading a high-performing account management team to deliver exceptional business outcomes for our customers.

Key Responsibilities

  • Lead a team of customer account managers to deliver targeted business outcomes in a sophisticated ecosystem.
  • Develop and execute strategies to drive customer success, engagement, and retention.
  • Partner with Intuit's tech teams to explore and implement tools and functionalities that enhance the customer success team's effectiveness.
  • Drive continuous improvement in business outcomes through data-driven decision making.
  • Serve as a leader and culture driver for Mailchimp and Intuit.

Requirements

  • Leadership experience building and scaling customer account management teams.
  • Strategic thinking and ability to navigate and influence across multiple functions.
  • Exceptional leadership qualities, including grit, composure, and clear decision-making frameworks.
  • Talent magnet with ability to attract and develop best-in-class talent.

About Intuit

Intuit is a global company that's committed to diversity and inclusion. We believe that a workforce that reflects our customers and communities is essential to driving innovation and solving complex problems. Learn more about our diversity initiatives and how we're working to create a more inclusive workplace.