Automotive Service Professional

6 days ago


Roanoke, Virginia, United States Virginia Lube Full time
Job Overview

The role of an Automotive Service Professional at Virginia Lube involves providing exceptional customer service while diagnosing and resolving issues with vehicles. This position requires strong communication skills to effectively interact with customers, understand their concerns, and provide solutions.

Beyond the core responsibilities of identifying problems and recommending repairs, a successful CSA must possess excellent problem-solving skills, be able to work collaboratively as part of a team, and maintain a professional appearance at all times.

Key Responsibilities:
  • Determine the root cause of vehicle issues through thorough examination and analysis.
  • Provide clear, concise explanations of recommended repairs and estimated costs to customers.
  • Collaborate with supervisors, technicians, and other team members to ensure timely and efficient resolution of customer complaints.
  • Maintain accurate records of customer interactions and repair information within our system.
Requirements:
  • High school diploma or equivalent required; post-secondary education in automotive technology or a related field preferred.
  • Minimum 2 years of experience in a customer-facing role, preferably in the automotive industry.
  • Strong communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities.
Compensation and Benefits:

We offer a competitive salary range of $45,000 - $60,000 per annum, commensurate with experience, plus benefits including medical, dental, and vision coverage, 401(k) matching, and paid time off.



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