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Spa Operations Manager

2 months ago

Towanda, Kansas, United States Massage Envy Full time
Job Summary

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Massage Envy. As a key member of our management team, you will be responsible for overseeing the daily operations of our spa, achieving sales goals, and leading a team of professionals to deliver exceptional customer experiences.

Key Responsibilities
  • Operations Management: Oversee the daily operations of the spa, ensuring a clean, safe, and therapeutic environment for our clients.
  • Sales and Revenue Growth: Achieve sales goals by motivating and training our sales team, and implementing effective sales strategies.
  • Team Leadership: Lead and develop a team of sales associates and massage therapists, providing coaching, training, and performance feedback.
  • Customer Service: Provide exceptional customer service by responding to client inquiries, resolving issues, and ensuring a positive experience.
  • Administrative Tasks: Manage sales reports, payroll, bank deposits, inventory, and supplies, ensuring accurate and timely completion of tasks.
Requirements
  • Management Experience: Proven experience in a management role, preferably in a spa, salon, or gym environment.
  • Sales and Marketing: Strong sales and marketing skills, with experience in a service-based industry.
  • Leadership and Communication: Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Problem-Solving: Ability to resolve customer complaints and issues in a professional and constructive manner.
  • Continuous Improvement: Commitment to continuous learning and improvement, with a focus on driving business growth and excellence.
Perks and Benefits
  • Competitive Compensation: Competitive base pay plus bonuses and commissions.
  • Benefits Package: Medical, dental, and vision plans with employer contribution.
  • 401(k) Plan: Matching 401(k) plan after 12 months.
  • Employee Referral Program: Employee referral bonus program.
  • Employee Assistance Program: Employee assistance program.
  • Flexible Schedule: Flexible schedule for a better work-life balance.
  • Product and Service Training: In-depth product and service training.
  • Discounts: 25% off all products.