**Operations Manager**, **Team Lead**, **Service Delivery Manager**, **Facilities Manager**, **Operations Supervisor**
2 months ago
Job Summary:
ABM Industries is seeking a highly skilled and experienced Operations Manager to oversee the daily activities of our operations team members. As a key member of our management team, you will be responsible for ensuring productivity levels and customer service requirements are met, while maintaining a safe and compliant work environment.
Key Responsibilities:
- Supervise and manage the daily activities of operations team members, ensuring tasks are completed efficiently and effectively.
- Set priorities for the team to ensure completion of tasks and meet department, facility, and contractual needs.
- Recruit, manage, and lead a team with a focus on maintaining the functionality and safety of operations.
- Monitor and develop team member performance, including evaluations, training, and recognition.
- Ensure work assignments and schedules meet department, facility, and contractual needs.
- Respond to client inquiries, requests, and concerns, utilizing company policies and guidelines to solve work problems.
- Implement and manage quality control monitoring and safety programs, maintaining a safe work environment.
- Achieve operational performance and functional service activities, providing technical guidance and interpreting policies and procedures as needed.
- Monitor and maintain appropriate staffing levels and daily schedules.
Requirements:
- Bachelor's degree or equivalent experience preferred but not required.
- 1 to 3+ years of experience in a similar role.
- Ability to adjust work schedule as needed to support the operation.
- Ability to effectively lead a staff of direct reports.
- Ability to effectively communicate and to read and interpret documents, including safety rules, operating and procedural manuals, and handbooks.
- Basic understanding of computer programs, including Microsoft Office.
- Ability to work in a fast-paced work environment.
- Ability to resolve issues under tight timeframes and pressure.
- Ability to prioritize assignments and projects and to multi-task within restricted time constraints.
- Excellent team building and planning skills.
- Strong interpersonal skills, ability to develop productive business relationships, and ability to influence and educate employees.
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