Lead Appliance Service Technician

3 days ago

Little Rock, Arkansas, United States CSC Serviceworks Full time
Job Summary

CSC ServiceWorks is seeking a highly skilled Lead Appliance Service Technician to join our team. As a key member of our service team, you will be responsible for resolving complex issues with commercial laundry equipment, guiding others through repairs, and ensuring the highest level of customer satisfaction.

Key Responsibilities
  • Troubleshoot and repair commercial laundry equipment, including mechanical and electrical issues.
  • Install and repair payment technologies, ensuring seamless customer experience.
  • Train and mentor other technicians to resolve payment technology issues and configure payment systems.
  • Conduct regular site visits to identify opportunities for improvement and provide recommendations to management.
  • Collaborate with the sales team to identify new business opportunities and promote customer satisfaction.
  • Perform routine maintenance and repairs on company-owned equipment, ensuring optimal performance and efficiency.
  • Develop and implement process improvements to enhance customer satisfaction and reduce downtime.
Requirements
  • High school diploma or equivalent; or 5-7 years of related experience and/or training.
  • Strong mechanical aptitude and experience with mechanical repair/maintenance.
  • Knowledge of and experience with liquid propane and natural gas is preferred.
  • Ability to mentor and train other technicians.
  • Expertise in servicing common mechanical problems and addressing more complicated service issues.
  • Ability to independently solve new/advanced system issues.
  • Confident to work on own with proper support.
  • Follows through to ensure issues are addressed.
  • Values customer focus and encourages team to serve clients well.
Benefits and Perks
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Flexible scheduling and work-life balance.
  • Comprehensive training and support.
  • State-of-the-art equipment and technology.
  • Collaborative and dynamic work environment.
About CSC ServiceWorks

CSC ServiceWorks is a leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. We are committed to delivering exceptional customer service and providing our employees with a positive and supportive work environment.

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