Contract Processing Supervisor

2 weeks ago


Gatlinburg, Tennessee, United States Holiday Inn Club Vacations Full time
Job Summary

We are seeking a highly skilled Contract Processing Supervisor to oversee the processing of daily sales within our assigned site location. This role is responsible for assigning and monitoring daily tasks, assisting with training and development of Contract Processors, and working with sales management and other departments to determine disposition of challenged accounts.

Key Responsibilities:

  • Assign and monitor daily assignments of contract processing staff, ensuring timely and accurate processing of daily sales contracts.
  • Empower and motivate contract processing staff members to participate and assume additional responsibilities, promoting teamwork and resolving conflicts in a professional manner.
  • Assist management with preparation of coaching and performance reviews, and perform 1-1 coaching sessions with staff as needed.
  • Communicate the current state of challenged accounts with Sales Management and Quality Assurance team members, and coordinate disposition of sales and respond promptly to requests for service and assistance.

Requirements:

  • High School Diploma or GED equivalency required.
  • Minimum of 6 months contract preparation experience preferred.
  • Minimum of 6 months cash handling experience required.
  • Minimum of 6 months experience as a supervisor preferred.
  • Must be able to work weekends and late shifts as needed.
  • Must be able to multi-task.
  • Excellent communication skills.
  • Excellent cash handling skills.
  • Must be able to type 45 WPM.
  • Must possess knowledge of Microsoft Word, Excel, and Outlook.
  • Must be detail oriented and well organized.

Benefits:

  • Rewards & Recognition Programs
  • Comprehensive Medical, Dental, and Vision
  • 401K Match
  • Team Member Travel Perks and Discounts
  • Tuition Assistance
  • Referral Compensation Program
  • Weekly Pay & Lucrative Compensation Plans


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