Customer Service Representative

5 days ago


Villa Grove, Illinois, United States Sam's Club Full time
Job Summary
At Sam's Club, we are seeking a skilled Customer Service Representative to join our team in Champaign, IL. This role is responsible for providing exceptional customer service to members across the club, answering any questions they may have, and maintaining a positive attitude by smiling, greeting, and thanking members.

In this role, you will also be responsible for ensuring club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. You will also be required to maintain safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.

We offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Our comprehensive benefits package includes medical, vision, and dental coverage, 401(k), stock purchase, and company-paid life insurance, among others. We also offer paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.

This position requires strong customer service skills, with the ability to work effectively in a team environment. You will be required to complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

We estimate the hourly wage for this position to be between $18.00 and $25.00, depending on experience and qualifications.

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