Fitness Studio Manager

4 days ago

Roslyn Heights, New York, United States Barry's Full time
Job Title: Manager on Duty

At Barry's, we're seeking a highly motivated and customer-focused individual to join our Front Desk Team as a Manager on Duty. As the first point of contact for our clients, you will be responsible for delivering exceptional customer service, ensuring a seamless experience, and upholding the high standards of our brand.

Key Responsibilities:
  • Client Experience: Greet and assist clients, respond to inquiries, and maintain a clean and welcoming environment.
  • Team Collaboration: Work closely with instructors, facilities, and FuelBar teams to ensure efficient operations and exceptional customer service.
  • Product Knowledge: Maintain up-to-date knowledge of studio retail operations and marketing initiatives.
  • Client Guidance: Provide guidance on studio offerings, promotions, and special events.
  • Studio Management: Assist with daily studio tasks and projects as needed.
Operations:
  • Leadership: Showcase brand skills, mentor junior staff, and maintain high standards of hospitality and customer service.
  • Complex Inquiries: Manage and handle complex client inquiries and challenging studio situations.
  • Communication: Establish and maintain effective communication with studio leadership on facilities, personnel, and client issues.
  • VIP Visits: Act as the primary point person for VIP visits, special events, and celebrations.
  • Retail Management: Receive retail inventory, drive retail sales, merchandise retail areas, and communicate retail needs to studio leadership.
  • Cash Flow Management: Oversee management of cash flow and the point of sale system while on shift.
Company Culture:
  • Community Standards: Uphold Barry's community and culture standards, living the company mission, vision, and values daily.
  • Brand Representation: Represent the Barry's brand within the studio and throughout the fitness community.
  • Community Enhancement: Participate in enhancing the community with your studio and regional teams.
Requirements:
  • Availability: Ability to work non-traditional hours, including early mornings, late evenings, weekends, and holidays.
  • Hospitality Skills: Strong hospitality skills with knowledge of principles and processes for providing customer service.
  • Interpersonal Relationships: Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with clients, peers, and supervisors.
  • Communication: Ability to communicate effectively and in a time-sensitive manner.
  • Organization: Excellent organization and time management skills.
  • Dependability: Proven dependability and reliability.
  • Personality: Friendly, outgoing personality and can-do, optimistic attitude.
  • Professionalism: Professional in appearance and behavior at all times.
  • Enthusiasm: Enthusiasm for the Barry's brand.
  • Physical Demands: Ability to kneel, bend, reach, climb, and stand for long durations of time. Ability to move and lift equipment and supplies of 30+ pounds.
  • Age: Minimum age of 18 years.

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