Fitness Studio Manager
4 days ago
At Barry's, we're seeking a highly motivated and customer-focused individual to join our Front Desk Team as a Manager on Duty. As the first point of contact for our clients, you will be responsible for delivering exceptional customer service, ensuring a seamless experience, and upholding the high standards of our brand.
Key Responsibilities:- Client Experience: Greet and assist clients, respond to inquiries, and maintain a clean and welcoming environment.
- Team Collaboration: Work closely with instructors, facilities, and FuelBar teams to ensure efficient operations and exceptional customer service.
- Product Knowledge: Maintain up-to-date knowledge of studio retail operations and marketing initiatives.
- Client Guidance: Provide guidance on studio offerings, promotions, and special events.
- Studio Management: Assist with daily studio tasks and projects as needed.
- Leadership: Showcase brand skills, mentor junior staff, and maintain high standards of hospitality and customer service.
- Complex Inquiries: Manage and handle complex client inquiries and challenging studio situations.
- Communication: Establish and maintain effective communication with studio leadership on facilities, personnel, and client issues.
- VIP Visits: Act as the primary point person for VIP visits, special events, and celebrations.
- Retail Management: Receive retail inventory, drive retail sales, merchandise retail areas, and communicate retail needs to studio leadership.
- Cash Flow Management: Oversee management of cash flow and the point of sale system while on shift.
- Community Standards: Uphold Barry's community and culture standards, living the company mission, vision, and values daily.
- Brand Representation: Represent the Barry's brand within the studio and throughout the fitness community.
- Community Enhancement: Participate in enhancing the community with your studio and regional teams.
- Availability: Ability to work non-traditional hours, including early mornings, late evenings, weekends, and holidays.
- Hospitality Skills: Strong hospitality skills with knowledge of principles and processes for providing customer service.
- Interpersonal Relationships: Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with clients, peers, and supervisors.
- Communication: Ability to communicate effectively and in a time-sensitive manner.
- Organization: Excellent organization and time management skills.
- Dependability: Proven dependability and reliability.
- Personality: Friendly, outgoing personality and can-do, optimistic attitude.
- Professionalism: Professional in appearance and behavior at all times.
- Enthusiasm: Enthusiasm for the Barry's brand.
- Physical Demands: Ability to kneel, bend, reach, climb, and stand for long durations of time. Ability to move and lift equipment and supplies of 30+ pounds.
- Age: Minimum age of 18 years.
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