Wireless Solutions Expert

3 days ago


San Antonio, Texas, United States T-Mobile Full time

We're investing in you At T-Mobile, our Total Rewards Package is designed to support your growth and well-being. You'll have access to multiple wealth-building opportunities, including an annual stock grant, employee stock purchase plan, 401(k), and free money coaching throughout the year.

About the Role

As a Mobile Associate, you'll be part of a dynamic Retail Team of Experts who bring the T-Mobile brand to life. You'll be a brand ambassador, building energy and excitement around our products and services while delivering a world-class customer experience and driving loyalty.

Key Responsibilities:
  • Becoming proficient in serving and selling to customers, providing personalized solutions beyond devices and service plans that meet their unique needs and preferences; guiding customers through their shopping journey across online, Customer Care, and in-store channels; offering hands-on demonstrations of the latest technology and exploring individual needs to find tailored solutions.
  • Developing skills with digital tools and consistently using them to actively demonstrate how T-Mobile's coverage stacks up in customers' neighborhoods, providing lightning-fast LTE networks, and highlighting why our plans and services will let customers live unlimited, feel the love, stay connected, and go further.
  • Building relationships with T-Mobile employees across channels, including business and customer service, to collectively own the customer experience and resolve issues, creating a seamless environment and identifying and handing off small business leads.
Requirements:
  • High School Diploma or Equivalent required; prior customer service and/or sales experience in a retail environment preferred.
  • A passionate customer advocate with a competitive drive and proven ability to succeed in a fast-paced sales environment, willingness to work alongside peers and store leaders, learning and sharing ideas, and effective at balancing customer needs and performance goals.

T-Mobile USA, Inc. is an Equal Opportunity Employer, making decisions without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, physical or mental disability, or any other protected status.

The estimated salary range for this role is $16.50 - $20/hour.


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