Operations Manager

4 weeks ago


Miami Gardens, Florida, United States Topgolf Full time
Job Summary

The Operations Manager is a key member of the Topgolf team, responsible for providing behind-the-scenes support to ensure the smooth operation of our venues. This role requires a high level of organization, communication, and problem-solving skills to manage administrative functions, human resources, and accounting responsibilities.

Key Responsibilities
  • Administrative Support
    • Manage and execute administrative functions to ensure efficient venue operations
    • Provide support to the HR and Payroll teams
    • Process bi-weekly payroll and invoices for payment
  • Human Resources
    • Function as site liaison for HR and Associate Relations issues
    • Ensure consistency with and compliance to federal and state employment regulations
    • Administer HR and Payroll systems
  • Financial Management
    • Provide financial support through petty cash handling, safe counts, change orders, and daily cash reconciliations
    • Administer Associate tips
  • Team Management
    • Supervise a team of Admins in providing best-in-class service to the Topgolf team
    • Coach and develop the Admin team and drive engagement
  • Communication and Collaboration
    • Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring
    • Maximize profit and revenue
Requirements
  • Education
    • High school diploma or equivalent
  • Experience
    • 2+ years of experience working in an office environment in a similar role
    • 1+ year of experience performing in HR or Payroll function
  • Skills
    • Excellent communication, prioritization, time-management, and organization skills
    • Proficiency in MS Office products (Word, Excel, Outlook)
    • Energy and enthusiasm
    • Ability to work on a team
    • A high level of self-awareness, receptivity to change, and integrity


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