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Key Holder Retail Team Member

2 months ago

San Jose, California, United States BoxLunch & Hot Topic Full time
About the Role

We're seeking a highly motivated and enthusiastic Seasonal Key Holder to join our team at BoxLunch & Hot Topic. As a key member of our sales floor team, you will be responsible for providing an exceptional shopping experience for our customers, ensuring they leave our stores feeling satisfied and eager to return.

Key Responsibilities
  • Provide Exceptional Customer Service: Engage with customers, answer product questions, and offer personalized recommendations to drive sales and increase customer loyalty.
  • Support Store Operations: Assist with daily store tasks, including opening and closing procedures, visual merchandising, and maintaining a clean and organized store environment.
  • Drive Sales and Revenue Growth: Meet or exceed sales targets by effectively communicating product knowledge, identifying opportunities to upsell and cross-sell, and providing exceptional customer service.
  • Lead by Example: Demonstrate a positive attitude, a passion for music and pop culture, and a commitment to delivering exceptional results.
  • Collaborate with Colleagues: Work effectively with store leadership and sales associates to achieve sales goals, resolve customer issues, and maintain a positive store environment.
Requirements
  • Previous Retail Experience: A minimum of 6 months of experience working in a retail environment, preferably in a sales or customer-facing role.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and store leadership.
  • Product Knowledge: A passion for music and pop culture, with a strong understanding of our products and services.
  • Availability: Availability to work a variety of shifts, including weekends, holidays, and peak sales periods.
What We Offer
  • Competitive Hourly Rate: $20.75 per hour, with opportunities for overtime and bonuses.
  • Opportunities for Advancement: Career growth opportunities within the company, with a focus on developing leadership skills and expertise.
  • Fun and Dynamic Work Environment: A fast-paced and dynamic work environment, with a focus on teamwork, collaboration, and customer satisfaction.