Automotive Service Advisor
20 hours ago
**Service Writer Role at Redline Bimmer Performance**
We are seeking a highly motivated and customer-focused Service Writer to join our team at Redline Bimmer Performance. As a Service Writer, you will be the face of our business, interacting directly with customers to provide exceptional service and ensure their BMW needs are met.
**Key Responsibilities:**
- Greet and assist customers in a professional and friendly manner, understanding their BMW service requirements.
- Schedule service appointments, ensuring efficient utilization of our service bay and technician schedules.
- Act as a liaison between customers and technicians, conveying vehicle issues and service recommendations accurately.
- Provide clear explanations of service options, timelines, and costs to customers, maintaining transparency and trust.
- Generate accurate repair orders, ensuring all necessary details and information are documented.
- Keep customers updated on the status of their vehicle repairs, addressing any concerns promptly.
- Process payment transactions and ensure accurate billing.
- Assist in maintaining a clean and organized service area, creating a welcoming environment for customers.
- Continuously update knowledge of BMW models, service techniques, and industry trends to provide informed service recommendations.
**Requirements:**
- Proven experience as a Service Writer or in a customer service role within the automotive industry.
- Excellent communication skills, both verbal and written.
- Strong customer service orientation with the ability to build rapport and trust with customers.
- Organizational skills and attention to detail, ensuring accurate documentation and order processing.
- Proficient computer skills, including experience with automotive service software.
- Ability to work in a fast-paced environment, managing multiple tasks and priorities.
- Enthusiasm for BMW vehicles and a willingness to learn and stay updated on new models and technologies.
**Benefits:**
- Competitive compensation
- Positive and collaborative work environment
- Opportunities for growth and professional development
At Redline Bimmer Performance, we are committed to delivering exceptional service to BMW enthusiasts. If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.
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