Hospitality Team Lead

3 weeks ago


Hueytown, Alabama, United States DYNE Hospitality Group Full time
Job Overview

The Café Operations Manager is a key member of the DYNE Hospitality Group team, responsible for leading and developing a high-performing team to deliver exceptional customer experiences and drive business growth.

Key Responsibilities
  • Team Leadership: Develop and motivate a team of crew members, crew leaders, and assistant managers to achieve sales goals, manage labor costs, and maintain high standards of quality and service.
  • Operational Excellence: Manage the day-to-day operations of the café, including product preparation, inventory management, and cash handling, to ensure efficient and profitable operations.
  • Customer Experience: Foster a positive and welcoming environment for customers, ensuring fast and friendly service, and resolving any issues promptly and professionally.
  • Performance Management: Conduct regular performance reviews, provide coaching and feedback, and develop action plans to improve team members' skills and knowledge.
  • Business Development: Analyze sales data, identify opportunities for growth, and develop strategies to increase revenue and market share.
Requirements
  • Leadership Skills: Proven track record of developing and leading high-performing teams, with a strong focus on customer satisfaction and employee engagement.
  • Operational Expertise: Strong knowledge of café operations, including inventory management, cash handling, and labor scheduling.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with team members, customers, and senior management.
  • Analytical Skills: Strong analytical skills, with the ability to analyze sales data, identify trends, and develop strategies to improve business performance.
Education and Experience
  • Education: High school diploma or equivalent.
  • Experience: Two or more years of restaurant experience, including progressive supervisory experience.
Work Schedule

45-55 hours per week, with flexible hours and a willingness to work starting at 5am or until midnight as needed.



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