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Customer Service Representative

2 months ago

Houston, Texas, United States Grant Looman - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Grant Looman - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving business growth.

Key Responsibilities
  • Client Communication: Respond to customer inquiries and provide accurate policy information in a timely and professional manner.
  • Policy Management: Assist clients with policy changes and updates, ensuring seamless transitions and minimizing disruptions.
  • Claims Processing: Process insurance claims efficiently and effectively, following up with clients to ensure timely resolutions.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, ensuring compliance with regulatory requirements.
Requirements
  • Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively interact with clients and colleagues.
  • Attention to Detail: Demonstrate a high level of attention to detail, with the ability to multitask and prioritize tasks efficiently.
  • Customer Service Experience: Previous experience in customer-facing roles, preferably in the insurance industry.
What We Offer
  • Opportunities for Growth: We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
  • Competitive Compensation: A competitive salary and benefits package, reflecting our commitment to attracting and retaining top talent.