Operations Director

6 days ago


Bossier City, Louisiana, United States YoungWilliams PC Full time
YoungWilliams PC is seeking an experienced Operations Director to lead our Contact Service Center in Louisiana. As a key member of our management team, you will be responsible for overseeing the day-to-day operations and providing strategic direction to ensure project and team goals are met. Your leadership skills and expertise will drive excellence in customer service, quality assurance, and team performance.

About the Role:
  • You will assist the Sr. Operations Manager and Project Manager in leading and supervising the Contact Service Center.
  • Responsibilities include handling escalated customer calls, directing Supervisors, and assisting with Quality Assurance reviews.
  • You will participate fully in State initiatives and meetings when required.

Requirements:
  • At least five years of experience with Contact Service Center operations using CRM.
  • Two years of experience working with LA tax laws.
  • Two years of experience in a leadership position.

Compensation: $80,000 - $100,000 per year, depending on experience.

Become a part of our dynamic team at YoungWilliams PC and take your career to the next level as an Operations Director
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