Center Operations Manager

1 month ago

Gainesville, Georgia, United States CSL Plasma Full time
Job Summary

We are seeking a highly skilled and experienced Center Supervisor to join our team at CSL Plasma. As a Center Supervisor, you will be responsible for overseeing the day-to-day operations of our plasma collection center, ensuring efficient plasma collections, and providing exceptional customer service to our donors.

Key Responsibilities
  • Supervise center operations daily activities, providing clear and consistent instructions and directions to staff.
  • Conduct meetings, communicate performance expectations, and advise management of employee relation issues or escalated donor issues.
  • Facilitate donor movement throughout the center, minimizing wait times and processing.
  • Ensure the center is staffed with adequate personnel to provide sufficient support based on center size, structure, and donor flow.
  • Monitor time card reporting procedures, attendance, and utilization of overtime.
  • Conduct error investigations and develop recommendations for process improvement.
  • Participate in conducting performance appraisals, providing performance feedback, and documenting verbal and written coaching level corrective actions as needed.
  • Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status.
  • May assist with the recruitment and selection of center operation staff.
  • Adhere to and promote compliance to company policies and procedures.
  • May assist with the development and implementation of marketing initiatives to increase donor retention.
  • Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
  • Understand policies and procedures associated with hyper immune programs at the center if applicable.
  • Maintain a clean and efficient work environment, and ensure sufficient operating supplies and forms are available.
  • Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
  • May conduct routine internal procedures and documentation audits.
  • Promote safety in all actions.
  • Maintain confidentiality of personnel, donor, and center information.
  • Will be cross-trained in all technical areas and other functions to meet the needs of the business.
  • Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
  • Perform other job-related duties as assigned.
Requirements
  • High school diploma or equivalency required.
  • Bachelor's Degree or equivalent combination of education and professional work experience preferred.
  • Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required.
Working Conditions

Shares information with internal contacts with common desire to reach a solution. Ability to make decisions, which have moderate impact on immediate work unit. Must be able to see and speak with customers and observe equipment operation. Occasionally perform tasks while standing and walking up to 100% of time. Reach, bend, kneel and have high level of manual dexterity. Occasionally be required to lift and carry up to 25 pounds. Fast paced environment with frequent interruptions. Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. Required to wear Personal Protective Equipment while performing specific tasks or in certain areas. Required to work overtime and extended hours to support center operational needs.

Benefits

CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.

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