Member Team Lead
2 weeks ago
We are seeking a highly skilled and experienced Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for leading a team of associates in providing exceptional member service and ensuring a positive shopping experience for our members.
Key Responsibilities- Lead a team of associates in providing member service and resolving member complaints and issues
- Assist management with supervising associates and ensuring compliance with company policies and procedures
- Communicate and support membership by providing information on membership types, programs, and benefits
- Process memberships, upgrades, and credit accounts, and encourage membership renewals
- Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation
- Provide and ensure member service by acknowledging the member and identifying member needs
- Assist members with purchasing decisions, locate merchandise, and provide guidance and support on self-service technology
- Oversee assigned area of responsibility by handling claims and returns, zoning the area, and arranging and organizing merchandise
- Complete accounting records, files, transactions, and other required documentation by following accounting office procedures
- 6 months retail experience including operating front-end equipment and 6 months customer service experience
- Must be 18 years of age or older
- Leading a front-end team and supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
As a Member Team Lead at Sam's Club, you will enjoy a competitive hourly wage, performance-based bonus awards, and other great benefits, including:
- Health benefits, including medical, vision, and dental coverage
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
- Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
At Sam's Club, we are committed to providing our members with exceptional service and a positive shopping experience. We offer a competitive compensation package, opportunities for career growth and development, and a supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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