Member Team Lead

2 weeks ago


Lima, Ohio, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled and experienced Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for leading a team of associates in providing exceptional member service and ensuring a positive shopping experience for our members.

Key Responsibilities
  • Lead a team of associates in providing member service and resolving member complaints and issues
  • Assist management with supervising associates and ensuring compliance with company policies and procedures
  • Communicate and support membership by providing information on membership types, programs, and benefits
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation
  • Provide and ensure member service by acknowledging the member and identifying member needs
  • Assist members with purchasing decisions, locate merchandise, and provide guidance and support on self-service technology
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, and arranging and organizing merchandise
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures
Requirements
  • 6 months retail experience including operating front-end equipment and 6 months customer service experience
  • Must be 18 years of age or older
  • Leading a front-end team and supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
Benefits

As a Member Team Lead at Sam's Club, you will enjoy a competitive hourly wage, performance-based bonus awards, and other great benefits, including:

  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
About Sam's Club

At Sam's Club, we are committed to providing our members with exceptional service and a positive shopping experience. We offer a competitive compensation package, opportunities for career growth and development, and a supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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