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Customer Service Specialist

3 weeks ago

Boise, Idaho, United States Wellcove Full time
Join Our Team

We are seeking a highly motivated Customer Service Specialist to join our team at Wellcove. As a Customer Service Specialist, you will be responsible for providing exceptional customer service in a call center environment.

About the Role

This role provides customer service in a call center environment by primarily receiving and responding to inbound telephone inquiries from policyholders, beneficiaries, providers, agents, or other information concerning insurance policies.

  • Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CHCS third-party administrator clients, including Medicare Supplement and Life Policies.
  • Accurately provide information regarding various insurance questions (i.e., verification of benefits, claims status) by accessing and updating software system data within company response standards.
About Us

Wellcove is a global company with delivery centers in the USA and INDIA. We are a leader in the TPA services marketplace, committed to providing innovative healthcare solutions while fostering a supportive and inclusive work environment for our associates.

What We Offer

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.