Resident Relations Coordinator
2 weeks ago
Gates Hudson & Associates is seeking a highly skilled and customer-focused Resident Relations Coordinator to join our team. This role is a key member of our property management team, responsible for providing exceptional customer service, resolving resident concerns, and ensuring the overall satisfaction of our residents.
Key Responsibilities:- Fulfill customer/resident requests in a timely and professional manner
- Resolve resident concerns and issues in a fair and efficient manner
- Prevent solicitors from entering the community and maintain a secure environment
- Process marketing and resident account information in Yardi/Residential Portal
- Know and follow emergency key procedures, including key issuance, tracking, and lock-out protocols
- Monitor cameras and ensure the safety and security of the community
- Ensure all visitors are properly greeted and registered
- Manage key issuance policy and control keyboard access
- Answer phones using company telephone greeting standards
- Administer packages and distribute mail to residents according to company policy
- Provide concierge services for residents, including dry cleaning, event planning, and local directions
- Assist residents with move-in and move-out procedures
- Offer prospective residents information about the community and its amenities
- Write work orders and ensure they are given to the appropriate staff member
- Follow-up on resident service requests and ensure timely resolution
- Conduct courtesy calls to residents to ensure their needs are met
- Be aware of company goals for resident satisfaction and retention
- Handle all emergency situations according to the guidelines established in the Emergency Procedures manual
- Exceptional customer service and follow-through skills
- Organizational skills and ability to prioritize tasks
- Outgoing personality and ability to interact with customers in a friendly and professional manner
- Self-motivated and able to work with limited supervision
- Ability to set priorities, handle multiple tasks, and meet deadlines
- Strong communication skills, both oral and written
- Basic computer experience on Microsoft Office Products and Internet Navigation
- College education preferred
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Resident Relations Coordinator
2 weeks ago
Hyattsville, Maryland, United States GATES HUDSON & ASSOCIATES Full timeJob Title: Resident Relations CoordinatorGates Hudson & Associates is seeking a highly skilled and detail-oriented Resident Relations Coordinator to join our team.Job Summary:The Resident Relations Coordinator is responsible for providing exceptional customer service, resolving resident concerns, and ensuring the overall satisfaction of our residents.Key...
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Resident Relations Coordinator
3 weeks ago
Hyattsville, Maryland, United States GATES HUDSON & ASSOCIATES Full timeResident Relations CoordinatorGates Hudson & Associates is seeking a highly skilled and professional Resident Relations Coordinator to join our team. As a key member of our property management team, you will be responsible for providing exceptional customer service, resolving resident concerns, and ensuring the overall satisfaction of our...
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Resident Relations Coordinator
3 weeks ago
Hyattsville, Maryland, United States GATES HUDSON & ASSOCIATES Full timeResident Relations CoordinatorGates Hudson & Associates is seeking a highly skilled and professional Resident Relations Coordinator to join our team. As a key member of our property management team, you will be responsible for providing exceptional customer service, resolving resident concerns, and ensuring the overall satisfaction of our...
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