IT Support Specialist

5 days ago


Lakeway, Texas, United States Merge IT LLC Full time

We are seeking a skilled IT Support Specialist to join our team at Merge IT LLC. As a Deskside Support Technician, you will be responsible for providing technical support and maintenance for our clients' Windows-based systems.

Key Responsibilities:

  • Analyze and resolve hardware and software problems onsite or remotely
  • Design, installation, configuration, and maintenance of a comprehensive IT infrastructure with a focus on Microsoft Windows
  • Removal and installation of hardware components and peripherals
  • Installation of additional software and deployment via console
  • User requests for technical advice and support
  • Installation and customization of client equipment
  • Provide concierge support to VIP/Executive personnel as needed
  • Classification of technical queries and forwarded to relevant departments
  • Documentation of customer inquiries
  • PC Refresh Life Cycle Process and deployment
  • Use client security tools (antivirus, encryption)
  • Use remote support tools and ticketing tools
  • Customizing user profiles
  • Hardware installation and hardware expansion
  • Instruction and advice to the user
  • Backup and restore of user data
  • Coordination with IT coordinators and users

Requirements:

  • Advanced experience with Windows operating systems, imaging technologies, asset tracking, and inventory systems
  • Self-starting, able to work alone and within a team, follow detailed processes, and open to flexible scheduling

Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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