IT Support Specialist
5 days ago
We are seeking a skilled IT Support Specialist to join our team at Merge IT LLC. As a Deskside Support Technician, you will be responsible for providing technical support and maintenance for our clients' Windows-based systems.
Key Responsibilities:
- Analyze and resolve hardware and software problems onsite or remotely
- Design, installation, configuration, and maintenance of a comprehensive IT infrastructure with a focus on Microsoft Windows
- Removal and installation of hardware components and peripherals
- Installation of additional software and deployment via console
- User requests for technical advice and support
- Installation and customization of client equipment
- Provide concierge support to VIP/Executive personnel as needed
- Classification of technical queries and forwarded to relevant departments
- Documentation of customer inquiries
- PC Refresh Life Cycle Process and deployment
- Use client security tools (antivirus, encryption)
- Use remote support tools and ticketing tools
- Customizing user profiles
- Hardware installation and hardware expansion
- Instruction and advice to the user
- Backup and restore of user data
- Coordination with IT coordinators and users
Requirements:
- Advanced experience with Windows operating systems, imaging technologies, asset tracking, and inventory systems
- Self-starting, able to work alone and within a team, follow detailed processes, and open to flexible scheduling
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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