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Medical Records Specialist

1 month ago

Lakeway, Texas, United States HealthMark Group Full time
Job Title: Medical Records Processing Specialist Onsite

Job Summary:

HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. As a Medical Records Processing Specialist Onsite, you will play a critical role in supporting the company's mission by processing incoming requests for medical records in a timely and efficient manner.

Key Responsibilities:

Complete all incoming ROI requests in a timely and efficient manner.
Maintain 100% ROI Accuracy.
Complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests.
Keep all queues current.
Validate requests and authorize for release of PHI according to established procedures.
Perform quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing.
Maintain confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal.
Complete legal affidavits and questions as needed.
Regularly scan ROI request into chart.
Abide by the ROI policy specific to both HealthMark and the client.
Maintain a neat, clean, and professional personal appearance and observe the dress code established by the client.
Maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs.
Maintain and update facility guide as needed.
Provide excellent customer service by being attentive and respectful.
Follow-through as promised.
Proactive in identifying PT complaints with the ability to de-escalate as needed.
Communicate effectively with customers.
Achieve maximum customer satisfaction.

Requirements:

Fast learner
Dependable
Quick worker
Team player
Positive attitude
Someone who strives to do more.

Benefits:

Sign on Bonus $1000.00
Paid Time Off
401k Match
Health Benefits
CRAFT Culture
Paid Floating Holiday & Volunteer Day