Relationship Banker

About the Role:

PNC is seeking a skilled Relationship Banker to join our team in Media, PA. As a Relationship Banker, you will be responsible for acquiring and expanding share of wallet for mass affluent client segment and Business Banking opportunities under 1MM in sales revenue.

Key Responsibilities:

• Proactive lead generation and appointments conducted inside and outside of branch
• Delivers a differentiated client experience from acquisition through onboarding and servicing
• Manages and grows Business Banking relationships under 1MM in sales revenue
• Leverages experience and acquired knowledge of bank products and services to grow share of wallet and attract new mass affluent households
• Generates quality referrals to ecosystem partners
• Develops ecosystem leadership inside and outside of the branch as a COI
• Works across a broad range of ecosystem partners, including PNCI, PNC Private Bank, Business Banking and Mortgage
• Identifies the resource or team of resources best equipped to meet customer needs and introduces the client accordingly
• Holds partners accountable for routine updates and referral follow up
• Delivers customer well being through tailored solutions aligned with customer needs
• Solves customer problems courteously and with urgency, escalating where necessary
• Acts as an advocate for mass affluent clients and prospects across product, support, operations or other departments within PNC

Requirements:

• University / college degree with < 1 year of professional experience and/or successful completion of a formal development program
• Comparable combination of education, job specific certification(s), and experience (including military service) may be considered
• Preferred skills include Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
• Competencies include Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Prospecting, Selling, Understanding Customer Needs

About PNC:

PNC is a leading financial services organization that provides a comprehensive range of banking, investment, and wealth management services to individuals, businesses, and institutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.