Customer Experience Manager

1 week ago


Westminster, Maryland, United States Sheetz Full time
Customer Experience Manager

At Sheetz, we're committed to delivering exceptional customer experiences. As a Customer Experience Manager, you'll play a critical role in ensuring our customers receive top-notch service and hospitality. Your responsibilities will include:

  1. Supporting the Store Manager in recruitment, selection, training, and performance management of store staff
  2. Overseeing customer transactions, maintaining cleanliness standards, and ensuring hospitality standards are met
  3. Leading the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste
  4. Handling customer questions, complaints, and concerns
  5. Ensuring compliance with Sheetz policies, procedures, and programs


Requirements

  • High School Diploma or GED required
  • Two-year degree in a business-related field preferred
  • One year of experience supervising others in a fast food, restaurant, retail, or convenience operation preferred


What We Offer

At Sheetz, we're committed to our employees' growth and well-being. We offer quarterly employee bonuses based on company performance, ample PTO, 100% paid parental leave, 401k matching, employee stock ownership, limitless professional development opportunities, tuition reimbursement, full medical, vision, and dental coverage, and snack discounts.

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