Customer Experience Manager
1 week ago
At Sheetz, we're committed to delivering exceptional customer experiences. As a Customer Experience Manager, you'll play a critical role in ensuring our customers receive top-notch service and hospitality. Your responsibilities will include:
- Supporting the Store Manager in recruitment, selection, training, and performance management of store staff
- Overseeing customer transactions, maintaining cleanliness standards, and ensuring hospitality standards are met
- Leading the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste
- Handling customer questions, complaints, and concerns
- Ensuring compliance with Sheetz policies, procedures, and programs
Requirements
- High School Diploma or GED required
- Two-year degree in a business-related field preferred
- One year of experience supervising others in a fast food, restaurant, retail, or convenience operation preferred
What We Offer
At Sheetz, we're committed to our employees' growth and well-being. We offer quarterly employee bonuses based on company performance, ample PTO, 100% paid parental leave, 401k matching, employee stock ownership, limitless professional development opportunities, tuition reimbursement, full medical, vision, and dental coverage, and snack discounts.
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