Customer Experience Specialist
22 hours ago
DriveTime Family of Brands is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Guide. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.
Responsibilities:- Provide personalized customer service and sales support to customers, both in-store and virtually.
- Prepare and process sales documents, including titles and loan documents.
- Take customers on test drives and demonstrate vehicle features.
- Partner with managers and other customer experience guides to delegate tasks and responsibilities.
- Understand and execute all administrative responsibilities, including deal documentation, underwriting, cash handling, and inventory management.
- Making phone calls, scheduling appointments, and educating potential customers about their options.
- Collaborate with team members to reach sales targets.
- Associate's or bachelor's degree preferred or equivalent experience.
- 3+ years of related work experience in customer service, sales, or retail industry.
- Valid driver's license and acceptable driving record for the previous 3 years.
- Ability to pass a drug test and background check.
- Medical, dental, and vision insurance.
- 401(K) and company-paid life insurance policy.
- Short and long-term disability coverage.
- Tuition reimbursement.
- Wellness program.
- Competitive pay and consistent work schedule.
- Monthly bonus share and sales contests.
- World-class training and development opportunities.
- Paid time off and paid holidays.
DriveTime Family of Brands is a Great Place to Work Certified company and offers a fun and high-energy work environment. We are committed to providing our employees with opportunities to grow professionally and personally. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.
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