Customer Experience Specialist

22 hours ago


Pine Lake, Georgia, United States DriveTime Full time
Job Title: Customer Experience Guide

DriveTime Family of Brands is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Guide. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.

Responsibilities:
  • Provide personalized customer service and sales support to customers, both in-store and virtually.
  • Prepare and process sales documents, including titles and loan documents.
  • Take customers on test drives and demonstrate vehicle features.
  • Partner with managers and other customer experience guides to delegate tasks and responsibilities.
  • Understand and execute all administrative responsibilities, including deal documentation, underwriting, cash handling, and inventory management.
  • Making phone calls, scheduling appointments, and educating potential customers about their options.
  • Collaborate with team members to reach sales targets.
Requirements:
  • Associate's or bachelor's degree preferred or equivalent experience.
  • 3+ years of related work experience in customer service, sales, or retail industry.
  • Valid driver's license and acceptable driving record for the previous 3 years.
  • Ability to pass a drug test and background check.
Perks:
  • Medical, dental, and vision insurance.
  • 401(K) and company-paid life insurance policy.
  • Short and long-term disability coverage.
  • Tuition reimbursement.
  • Wellness program.
  • Competitive pay and consistent work schedule.
  • Monthly bonus share and sales contests.
  • World-class training and development opportunities.
  • Paid time off and paid holidays.

DriveTime Family of Brands is a Great Place to Work Certified company and offers a fun and high-energy work environment. We are committed to providing our employees with opportunities to grow professionally and personally. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.



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