Hospitality Security Officer

4 weeks ago


Boston, Massachusetts, United States Windwalker Group Full time
Job Summary

Windwalker Group is seeking a dedicated and vigilant individual to fill the position of a Hospitality Security Guard at our client's location in Boston. As a key member of our team, you will play a crucial role in ensuring the safety and security of our client's patrons and staff.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to handle high-pressure situations calmly and professionally. Previous experience as a server, bouncer, and/or security guard is preferred.

Responsibilities

  • Welcome and Atmosphere Enhancement:
    • Collaborate with the outlet Manager on Duty (MOD) upon arrival to set the tone for a welcoming atmosphere.
    • Prepare the ID Scanner with a focus on enhancing the overall guest experience.
  • Venue Ambiance Oversight:
    • Conduct a relaxed walk-through of Crescendo and The Sporting Club to gauge the current vibe and ensure guests are enjoying a comfortable atmosphere.
    • Monitor adherence to local laws, seamlessly checking IDs to contribute to a safe and enjoyable experience.
  • Capacity Management and Personalized Service:
    • Navigate the delicate balance of maintaining a vibrant atmosphere while ensuring the bar isn't overcrowded.
    • Foster positive guest interactions at the door, transforming concerns into opportunities for enhanced satisfaction.
  • Support and Emergency Preparedness:
    • Respond promptly to requests for support from the manager, servers, or bartenders, enriching the overall guest experience.
    • Be a reassuring presence in emergency situations, contributing to a secure environment for both guests and staff.
  • Closing Moments of the Night:
    • Assist with the closing procedures at The Sporting Club, ensuring a seamless transition for guests.
    • Relocate to Crescendo Lobby Bar, contributing to a smooth conclusion of the evening.
  • Seamless Equipment Handling:
    • Effortlessly return the ID Scanner to its docking station at the outlet manager's desk.
  • Personal Connection and Closure:
    • Check out with the outlet MOD, reflecting on the evening's experiences and contributions.

Preferred Qualifications

  • Previous experience as a server, bouncer, and/or security guard
  • Awareness and understanding of local laws
  • Flexibility to adapt to the dynamic nature of guest interactions and needs.
  • Excellent communication and interpersonal skills.
  • Ability to handle high-pressure situations calmly and professionally.
  • Strong observational skills and attention to detail.
  • Physical fitness and the ability to stand for extended periods.

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