Breakfast Service Associate

4 weeks ago


Irving, Texas, United States Hyatt House Las Colinas Full time
Job Summary

The Breakfast Attendant is a key member of the Hyatt House Las Colinas team, responsible for delivering exceptional service to guests in the complimentary breakfast area. This role requires a high level of attention to detail, speed, and accuracy, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Provide attentive, friendly, and courteous service to guests, ensuring a positive experience throughout their stay.
  • Maintain a high standard of personal appearance and grooming, adhering to the hotel's uniform and name tag policy.
  • Greet and seat guests at appropriate tables in a timely manner, ensuring a seamless dining experience.
  • Ensure quality control of menus, maintaining cleanliness and appearance standards.
  • Clear, clean, and reset tables/hotel spaces as per client request or management instruction.
  • Ensure all service areas are stocked, organized, clean, and neat, with all side work completed each shift.
  • Accommodate special requests made by guests, offering alternatives when necessary.
  • Communicate with all departments regarding in-house VIPs.
  • Support beverage and food service areas as needed, including washing dishes, restocking equipment, and performing cleaning tasks.
  • Have a thorough knowledge of standards for receiving room service orders and menus.
  • Carry out cashiering functions, including closing checks and end-of-shift paperwork.
  • Perform opening and closing procedures, as well as side work duties, according to station rotation assignment.
  • Answer questions about the hotel, local area attractions, and things to do.
  • Perform any other duties or attend meetings as requested by management.
Requirements
  • Ability to perform job function with attention to detail, speed, and accuracy.
  • High School diploma or equivalent, and/or experience in a hotel or related field preferred.
  • Must be willing and able to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Must meet the legal age to serve alcoholic beverages and satisfactorily pass a responsible serving course, such as TIPS, as required by the property.
  • Must be able to obtain and provide a Food Handlers card, as required by the city/county/state.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Ability to handle stressful situations in a calm, professional manner.
  • Understanding of hotel products and guest services.
  • Ability to communicate professionally when answering phones and speaking with guests and team members.
  • Demonstrates a positive attitude and a desire to be of service to others.
  • Possess a basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
  • Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
  • Ability to effectively deal with customers and staff while executing high levels of patience, tact, and diplomacy.
  • Willingness to learn new tasks and information, provide back-up and support to other team members, and respond to guests and co-workers in a positive and optimistic manner.

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