Restaurant Operations Manager

3 days ago


Mechanicsburg, Pennsylvania, United States SUMMERWOOD MASTER Full time
Job Summary

We are seeking a highly skilled and experienced Associate Restaurant Manager to join our team at Summerwood Master in Mechanicsburg, PA. As a key member of our restaurant management team, you will be responsible for assisting the Restaurant General Manager in overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Customer Satisfaction/Product Quality
    • Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards.
    • Drive customer-focused culture by serving as a role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
    • Track, analyze, and resolve sources of customer complaints.
    • Ensure that food safety standards are met.
  • Financial
    • Develop and drive restaurant annual operating plan.
    • Analyze sales, labor, inventory, and other controllable accounts on a continual basis and take corrective action to meet or achieve margin and sales growth targets.
    • Train and mentor subordinates on financial analyses and profitability tips for the restaurant.
    • Develop store CAPEX requests and be the principle interface with all vendors.
  • Operations
    • Ensure that facilities and equipment are maintained to Company standards.
    • Monitor inventory, food preparation, and order fulfillment daily to ensure adherence to company standards.
    • Establish restaurant speed with service (SWS) targets, monitor performance, and resolve bottlenecks to achieve SWS goals.
    • Oversee development and revision of weekly management and crew schedules.
  • Human Resources
    • Direct all restaurant-level HR activity, including crew hiring decisions, Learning Zone planning and execution, performance management, compensation, employee relations issues up to and including termination.
    • Provide hands-on training for management staff in advanced Learning Zone modules and develop all Shift Managers and Assistant General Managers to assume higher-level responsibilities.
    • Develop and monitor staffing plans and direct crew sourcing activities.
    • Manage the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all company, state, and federal workplace regulations.
Requirements
  • High school diploma or GED.
  • Supervisory experience in either a food service or retail environment.
  • Demonstrated ability to maintain financial controls and coach and train hourly employees.
  • Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.

Disclaimer: The list of requirements, duties, and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change.



  • Mechanicsburg, Pennsylvania, United States Isaac's Restaurant Full time

    Job Title: Assistant ManagerIsaac's Restaurant is seeking a highly motivated and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for ensuring exceptional customer service, maintaining high standards of quality and cleanliness, and driving sales growth.Key Responsibilities:Lead by example and...


  • Mechanicsburg, Pennsylvania, United States Chick-fil-A Full time

    Manager at Chick-fil-AWe are seeking a highly skilled and motivated individual to join our team as a Manager at Chick-fil-A. As a key member of our restaurant operations team, you will play a vital role in ensuring the success of our restaurant.Key Responsibilities:Lead and Develop a Team: You will be responsible for leading and developing a team of talented...


  • Mechanicsburg, Pennsylvania, United States Buffalo Wild Wings Full time

    Unlock Your Potential as a Shift Manager at Buffalo Wild WingsIn a typical workplace, excitement is a rare occurrence. At Buffalo Wild Wings, it's just another day. We're on the hunt for talented individuals to join our team and take their restaurant management career to the next level. Whether you're looking to grow within our system or take your skills...

  • Restaurant Manager

    4 days ago


    Mechanicsburg, Pennsylvania, United States 7-Eleven Full time

    Restaurant Leader TraineeAre you a motivated and experienced restaurant professional looking for a new challenge? We're seeking a talented Restaurant Leader Trainee to join our team at 7-Eleven, Inc.About the RoleAs a Restaurant Leader Trainee, you will be responsible for overseeing the daily operations of our restaurant, including managing staff,...


  • Mechanicsburg, Pennsylvania, United States Dave's Hot Chicken Full time

    Job Title: Shift LeaderAt Dave's Hot Chicken, we're seeking a motivated and organized Shift Leader to join our team. As a Shift Leader, you will be responsible for maintaining a positive and upbeat atmosphere for our team and guests.In this leadership role, you will oversee the day-to-day activities of our restaurant, ensuring that our high standards of...


  • Mechanicsburg, Pennsylvania, United States Raising Cane's Full time

    About Raising Cane'sRaising Cane's Chicken Fingers is a rapidly growing company that serves the best-tasting and most craveable chicken finger meals. Our Crew makes it happen, our Culture makes it unique, and the Community makes it all worthwhile.Your Role at Raising Cane'sThe Assistant Restaurant Leader is responsible for supporting the Restaurant Leader in...

  • Restaurant Director

    2 days ago


    Mechanicsburg, Pennsylvania, United States Raising Cane's Full time

    About Raising Cane'sRaising Cane's is a fast-growing restaurant company that serves the best-tasting and most craveable chicken finger meals. Our Crew makes it happen, our Culture makes it unique, and the Community makes it all worthwhile.Job DescriptionThe Restaurant Leader is responsible for strategic direction for their restaurant and must maintain...


  • Mechanicsburg, Pennsylvania, United States Vitality Bowls Full time

    Job Title: Restaurant Shift LeaderVitality Bowls is seeking a highly motivated and experienced Restaurant Shift Leader to join our team. As a Restaurant Shift Leader, you will be responsible for leading a team of employees to provide exceptional customer service and ensure the smooth operation of our restaurant.Key Responsibilities:Lead a team of employees...

  • Shift Manager

    3 weeks ago


    Mechanicsburg, Pennsylvania, United States Taco Bell Full time

    Job DetailsJob Location: Mechanicsburg, PAPosition Type: Shift LeaderSalary Range: UndisclosedDescriptionAs a Shift Manager at Taco Bell, you will play a vital role in ensuring the success of our restaurant by driving excellence in customer service, maintaining company standards, and reviewing food handling procedures. Your focus will be on assessing...

  • Kitchen Manager

    3 weeks ago


    Mechanicsburg, Pennsylvania, United States Metro Services, LLC Full time

    Job OverviewMetro Diner is seeking a skilled and experienced Kitchen Manager to oversee the daily operations of our restaurant. As a key member of our management team, you will be responsible for ensuring the highest level of quality and service to our guests.Key ResponsibilitiesLead and manage a team of kitchen staff to achieve sales, service, and quality...


  • Mechanicsburg, Pennsylvania, United States Vitality Bowls Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Restaurant Team Member to join our team at Vitality Bowls. As a key member of our team, you will be responsible for providing exceptional customer service, preparing and serving food and beverages, and maintaining a clean and safe work environment.Key ResponsibilitiesCustomer Service: Greet and...

  • Operations Manager

    4 days ago


    Mechanicsburg, Pennsylvania, United States CVS Health Full time

    Operations Manager Job DescriptionAt CVS Health, we're committed to delivering exceptional customer service and driving store execution and performance. As an Operations Manager, you'll play a critical role in helping us achieve this goal.Key Responsibilities:Lead and manage store crews to ensure excellent customer service and store operationsSupervise and...

  • Kitchen Manager

    3 weeks ago


    Mechanicsburg, Pennsylvania, United States Metro Services, LLC Full time

    Job OverviewMetro Diner is seeking a skilled and experienced Kitchen Manager to oversee the planning, organization, and execution of our culinary operations. As a key member of our management team, you will be responsible for ensuring the highest level of food quality, consistency, and presentation.Key ResponsibilitiesLead and manage a team of kitchen staff...


  • Mechanicsburg, Pennsylvania, United States Solvere Technical Group Full time

    Job Title: Business Operations Specialist, Sr.Solvere Technical Group is seeking a highly skilled Business Operations Specialist, Sr. to join our team in Mechanicsburg, Pennsylvania.Key Responsibilities:Conduct thorough reviews of complex organizational operations to identify areas for improvement and implement process enhancements that drive efficiency and...

  • Kitchen Manager

    3 weeks ago


    Mechanicsburg, Pennsylvania, United States Metro Services, LLC Full time

    Job OverviewMetro Diner is seeking a skilled and experienced Kitchen Manager to oversee the planning, organization, and execution of our culinary operations. As a key member of our management team, you will be responsible for ensuring the highest level of food quality, consistency, and presentation.Key ResponsibilitiesLead and manage a team of kitchen staff...

  • Kitchen Manager

    3 weeks ago


    Mechanicsburg, Pennsylvania, United States Metro Services, LLC Full time

    Job OverviewMetro Diner is seeking a skilled and experienced Kitchen Manager to oversee the planning, organization, and execution of our culinary operations. As a key member of our management team, you will be responsible for ensuring the highest level of food quality, consistency, and presentation.Key ResponsibilitiesLead and manage a team of kitchen staff...

  • Kitchen Manager

    3 weeks ago


    Mechanicsburg, Pennsylvania, United States Metro Services, LLC Full time

    Job OverviewMetro Diner is seeking a skilled and experienced Kitchen Manager to oversee the planning, organization, and execution of our culinary operations. As a key member of our management team, you will be responsible for ensuring the highest level of food quality, consistency, and presentation.Key ResponsibilitiesLead and manage a team of kitchen staff...

  • Kitchen Manager

    3 weeks ago


    Mechanicsburg, Pennsylvania, United States Metro Services, LLC Full time

    Job OverviewMetro Diner is seeking a skilled and experienced Kitchen Manager to oversee the planning, organization, and execution of our culinary operations. As a key member of our management team, you will be responsible for ensuring the highest level of food quality, consistency, and presentation.Key ResponsibilitiesLead and manage a team of kitchen staff...

  • Kitchen Manager

    3 weeks ago


    Mechanicsburg, Pennsylvania, United States Metro Services, LLC Full time

    Job OverviewMetro Diner is seeking a skilled and experienced Kitchen Manager to oversee the planning, organization, and execution of our culinary operations. As a key member of our management team, you will be responsible for ensuring the highest level of food quality, consistency, and presentation.Key ResponsibilitiesLead and manage a team of kitchen staff...

  • Kitchen Manager

    3 weeks ago


    Mechanicsburg, Pennsylvania, United States Metro Services, LLC Full time

    Job OverviewMetro Diner is seeking a skilled and experienced Kitchen Manager to oversee the planning, organization, and execution of our culinary operations. As a key member of our management team, you will be responsible for ensuring the highest level of food quality, consistency, and presentation.Key ResponsibilitiesLead and manage a team of kitchen staff...