Managed Services Engineer

1 week ago

Plano, Texas, United States Arrow Electronics, Inc. Full time
{"Job Title": "Managed Services Engineer", "Job Description": "Job Summary

Arrow Electronics, Inc. is seeking a skilled Managed Services Engineer to join our team. The ideal candidate will be responsible for maintaining and optimizing client IT environments through proactive monitoring, management, and reactive support.

Key Responsibilities
  • Provide Tier 1, 2, and Tier 3 managed services support for client issues, resolving complex technical problems.
  • Deliver exceptional customer service to our clients, ensuring issues are resolved promptly and effectively.
  • Proactively monitor client systems, networks, and applications to identify and resolve issues before they impact the business.
  • Conduct regular system maintenance, updates, and patches to ensure security and reliability.
  • Optimize system performance and reliability through ongoing analysis and tuning.
  • Configure, install and manage solutions as required to support modern infrastructure and cloud solutions.
  • Implement and maintain network security measures to protect client data and systems.
  • Manage and support virtualized environments, including VMware, Hyper-V, or other virtualization technologies.
  • Oversee cloud services and escalations such as AWS, Azure, or Google Cloud Platform.
  • Implement and maintain backup and disaster recovery solutions.
  • Perform regular backup verification and testing to ensure data integrity and availability.
  • Maintain detailed documentation of client environments, configurations, and procedures.
  • Generate and present regular reports on system performance, incidents, and improvements.
  • Assist with the planning, design, and implementation of client projects, including system upgrades and migrations.
  • Works closely with Arrow services vendors and partners
  • Collaborate with other team members to ensure successful project delivery.
  • Mentor peers who are developing skills
Requirements
  • Candidates MUST have knowledge of Palo Alto.
  • Minimum of 3 years of experience in a technical managed services role
  • Understanding of ticketing and monitoring systems and process
  • Proven track record of success with clients and working across multiple functional areas
  • Strong technical background with expertise in areas such as network management, cybersecurity, cloud services, and IT infrastructure. AI is a plus.
  • Knowledge of industry-leading manufacturers such as Palo Alto, Microsoft, NetApp, Veeam, Citrix, Nutanix, VMware and Nutanix
  • Proven track record of managing and delivering high-quality managed IT services.
  • Excellent leadership and team management skills.
  • Strong problem-solving and results-driven ideation.
  • Exceptional communication and interpersonal skills.
  • Ability to build and maintain strong client relationships.
  • Relevant certification networking, systems, and virtualization (modern infrastructure)
  • Must have experience utilizing Microsoft Office Products, SalesForce, and other presentation tools.
  • "Whatever it takes" attitude and motivation to do whatever is necessary to assist in closing a deal
  • Must be able to Travel 10% when needed.
What We Offer
  • Competitive salary and work-life balance
  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Short-Term/Long-Term Disability Insurance
  • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
  • Paid Time Off
  • Tuition Reimbursement
  • Growth Opportunities
Location

US-CO-Colorado (Remote Employees)

Time Type

Full time

Job Category

Sales

EEO Statement

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status.

"}

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