Scheduling Trainer Position

2 weeks ago

Tulsa, Oklahoma, United States CNTCTR West East 21st Full time
Job Title: Scheduling Trainer

CNTCTR West East 21st is seeking a highly skilled Scheduling Trainer to join our team. As a Scheduling Trainer, you will be responsible for the orientation and training of newly hired schedulers, and under the direction of management, you will provide training programs for the development of existing staff.

Key Responsibilities:
  • Collaborate with management to develop comprehensive and encompassing training programs.
  • Design and develop in-house training material for instructor-led, self-paced, and/or web-conference learning.
  • Promote and provide interactive and engaging learning, and present training material in live and/or web-conferencing venues.
  • Develop and maintain in-depth knowledge of changing technologies; spearhead change process with scheduling staff.
  • Teach scheduling appointments according to site, company, and computer protocols.
  • Teach thorough and accurate preparatory information to patients regarding procedures.
  • Use good judgment in dealing with distressed, angry, or emotional patients or angry physicians' offices and know how to handle difficult situations.
  • Triage scheduling activities to ensure smooth and efficient department operations.
  • Monitor and communicate to Site/Area Operations Managers and Operations scheduling backlog to enhance scheduling latitude, maximize procedural output, and increase revenue.
  • On occasion, travel to our various scheduling call centers to provide training, and participate in projects and/or meetings.

Please note that this is not an exhaustive list of all duties, responsibilities, and requirements of the position described above. Other functions may be assigned, and management retains the right to add or change duties at any time.

Requirements:
  • Minimum 3 months of radiology scheduling work experience.
  • High School Diploma or GED.
  • Advanced medical terminology knowledge and a strong understanding of various insurances.
  • Experience with training and excellent presentation skills.
  • Ability to create interactive and effective training materials.
  • Advanced level in Microsoft Office; must be able to create PowerPoint presentations, create training guides, and promotional flyers with Word, and create reports in Excel.
  • Displays excellent communication skills, customer service, and telephone etiquette.
  • Strong working knowledge of scheduling protocols and scheduling systems/software.

Pay Rate: $18.50 hourly

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, location, and training. This pay scale is not a guarantee of a particular wage.

CNTCTR West East 21st is an equal employment opportunity employer and treats all applicants and employees in a fair and non-discriminatory manner without regard to race, color, religion, sex (including pregnancy), gender, gender-identity, national origin, ancestry, genetic information, citizenship, age, mental or physical disability, veteran/military status, qualified disabled veteran, marital/domestic partnership status, religious creed, medical condition, sexual orientation, political activity, or any other characteristic protected by federal, state, or local laws.

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