Benefits Management Supervisor Position
4 days ago
This role is responsible for providing administrative and programmatic supervision to staff. The Benefits Management Supervisor will review case management plans, develop written guidelines for delivery of case management services, and coordinate and monitor activities of staff. Additional responsibilities include holding individual and group conferences to review cases and problems, recommending hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules, and regulations and policies. The successful candidate will have a Bachelor's degree in the human services field and human services program experience in a lead or supervisory capacity.
Key Responsibilities:
• Provides administrative and programmatic supervision to staff.
• Reviews case management plans to include quality assurance of case management services.
• Develops written guidelines for delivery of case management services.
• Coordinates and monitors activities of staff.
• Holds individual and group conferences to review cases and problems.
• Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules, and regulations and policies.
• Represents staff needs to senior management team.
• Prepares and implements internal operating policies and procedures.
• Interprets regulation, policy, and other program information changes to staff.
• Trains new employees in areas such as agency policy, department procedures, and agency or government regulations.
• Determines staffing needs and makes recommendations to management.
• Maintains records and prepares regular and special reports.
• Participates in developing and implementing agency administrative policy.
• Makes decisions on controversial cases or presents them for higher-level action.
• Authorizes emergency assistance for applicants/recipients.
• Serves in a liaison capacity to other agencies and groups.
• Monitors program expenditures.
• Meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities.
• Assigns caseloads to staff.
Knowledge, Skills, and Abilities:
Considerable knowledge of current social, economic, and health issues and trends, principles and practices of effective supervision, public assistance programs, policies, and regulations, the literature in the field of eligibility determination, casework supervision principles and practices, and effective interviewing techniques. Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems.
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