Customer Service Representative

4 weeks ago


Painesville, Ohio, United States Grand Rock Exhaust Company Full time

About Grand Rock Exhaust Company

We are a leading manufacturer and distributor of exhaust systems for various vehicles, including Heavy Duty Trucks, School Buses, Medium Duty Trucks, and Pickups. Our commitment to quality, efficiency, and service has earned us a reputation as a trusted partner in the industry.


Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Grand Rock Exhaust Company. As a Customer Service Representative, you will be responsible for providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience through effective communication and problem-solving skills.


Key Responsibilities

  • Provide exceptional customer support and service to internal and external customers
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with cross-functional teams to resolve customer complaints and issues
  • Develop and maintain strong relationships with customers to ensure customer satisfaction and loyalty
  • Stay up-to-date on product knowledge and industry trends to provide accurate and informed responses to customer inquiries


Requirements

  • High school diploma or equivalent required
  • Customer service experience in a manufacturing or distribution environment preferred
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
  • Ability to maintain confidentiality and handle sensitive customer information


What We Offer

We offer a competitive salary and benefits package, including a Quarterly Profit Sharing Bonus Program. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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