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Healthcare Access Coordinator
2 months ago
Position Summary
Join a diverse workforce dedicated to enhancing the health and wellness of the communities we serve.
Role Summary:
The Patient Access Representative plays a crucial role in managing Patient Access operations, which encompass facility-based scheduling, pre-registration, registration, insurance verification, pre-certification, and financial clearance, all under the guidance of the Supervisor and Revenue Cycle Director.
Key Responsibilities:
1. Verify and ensure the accuracy of essential ADT information, including insurance verification and patient demographics, to maintain patient safety and billing accuracy.
2. Complete and document all necessary governmental, regulatory, financial, and contractual forms in accordance with established procedures, ensuring all documents are legible and stored correctly.
3. Utilize pricing estimation tools as part of the registration process to provide patients with accurate cost estimates.
4. Achieve departmental targets for upfront collections, including deposits, estimated amounts due, co-pays, and prior balances.
5. Actively engage in departmental quality assurance by managing system work queues, reducing individual errors, and making necessary corrections as part of the registration process.
Additional Information:
1. High school diploma or equivalent required.
2. An Associate's or Bachelor's degree in Arts/Business is preferred.
3. Completion of EPIC Cadence and Prelude training is mandatory, with a passing exam required.
4. Proficiency in computer applications, including Microsoft Office, is essential.
5. Strong customer service skills and effective written and verbal communication abilities are necessary.
6. Familiarity with medical terminology is advantageous.
7. The incumbent must be available to work every other weekend, three out of six holidays, and adapt to rotating schedules based on departmental needs.
Legal Employer: UNC Health Care
Entity: UNC Health Care
Organization Unit: Patient Registration
Work Type: Full Time
Standard Hours Per Week: 36.00
Work Assignment Type: Onsite
Work Schedule: 12-hour shifts, variable
Exempt From Overtime: No
