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Client Service Associate

2 months ago

Portland, Maine, United States RBC Capital Markets, LLC Full time

Job Summary

Job Description

What is the Opportunity?

As a Client Associate/Registered Client Associate at RBC Capital Markets, LLC, you will play a vital role in supporting financial advisors and clients in a fast-paced, professional environment. Your administrative and operational skills will be utilized to help advisors manage and grow their business, while demonstrating a client-first approach to meet compliance standards.

At RBC Capital Markets, LLC, we value career progression and offer training, development, and learning resources to help you grow your career in a way that matters to you.

Key Responsibilities:

  • Build and maintain professional relationships with clients by assisting them and answering account questions.
  • Take initiative to handle account inquiries and customer needs, escalating to financial advisors when necessary.
  • Adhere to compliance standards by obtaining and maintaining appropriate account documentation and communicating with clients about required items.
  • Facilitate the transfer of funds and securities, complete trades in client accounts, and process checks, wires, and ACHs in a timely manner.
  • Provide administrative and operational support to one or more Financial Advisors (FA) and/or the Branch Director, including servicing clients, researching problems, processing account forms and related paperwork, maintaining accurate account records, preparing client correspondence, and entering unsolicited orders in client accounts.
  • Goals should reflect and align with the overall business plan of the FA(s) you support.

Requirements:

  • Bachelor's degree or relevant work experience.
  • Strong soft skills, including verbal and written communication, people, organizational, and client service skills.
  • Attention to detail and a mindset focused on making advisors more efficient and effective.
  • Series 7 and 66 (or 63/65) licenses or the willingness to obtain them within 12 months of hire.
  • Ability to adapt to a rapidly changing business and technology environment.

What We Offer:

  • A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a lasting impact and contribute to the success of our clients and communities.
  • A dynamic, collaborative, progressive, and high-performing team environment.
  • Flexible work/life balance options.
  • Opportunities to take on progressively greater accountabilities.
  • Access to a variety of job opportunities across the business.