Pharmacy Customer Service Representative

4 weeks ago


FL United States Elevance Health Full time
Job Summary

We are seeking a highly skilled and customer-focused Pharmacy Customer Associate I to join our team at Elevance Health. As a Pharmacy Customer Associate I, you will play a critical role in providing exceptional customer service to our members and customers.

Key Responsibilities
  • Respond to customer inquiries via phone and written correspondence regarding pharmacy retail and mail order prescriptions.
  • Develop and maintain positive customer relationships and coordinate with internal functions to ensure customer requests are handled and resolved in a timely manner.
  • Interact with internal and external customers to provide claims, customer service, and/or membership support.
  • Complete necessary research to provide proactive, thorough solutions.
  • Display ownership of service requests ensuring high-quality resolution and follow-through.
  • Support and guide customers with their personal options and decisions, helping them become knowledgeable and confident about using technology, tools, and resources available to them.
Requirements
  • High school diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience that would provide an equivalent background.
Preferred Skills
  • Strong oral, written, and interpersonal communication skills.
  • Problem-solving skills, facilitation skills, and analytical skills.
What We Offer

We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution. The salary range for this position is $15.10 to $25.02, and the location is New York. We are an Equal Employment Opportunity employer and welcome applicants from diverse backgrounds.


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