District Manager

2 weeks ago

Montgomery IL, United States Dunkin' Full time

A Restaurant Operations Leader at Dunkin' is responsible for overseeing the effective recruitment and development of employees among 5 to 6 stores. This role involves ensuring the proper implementation and effective application of all operational standards, including order accuracy, speed of service, product quality, cleanliness, and customer service.

The ideal candidate will demonstrate sufficient application of knowledge and leadership, remaining engaged and in tune with customers' and employees' needs. They will drive the continuous improvement of overall store operations and contribute to the team's success.

Key responsibilities include:

  • Leads Operational Excellence and the Customer Service Commitment:
    • Role models exceptional customer service for team members and motivates them to deliver passionate customer service at all times.
    • Empowers the team to make decisions that benefit the customer and provides a learning environment to build capability to satisfy customers.
  • Builds Team Talent:
    • Ensures the best people are hired and developed in the restaurants.
    • Builds teamwork through effective training, deployment, and communication.
    • Understands performance criteria and holds self and team accountable through effective coaching.
  • Drives Sales Growth:
    • Thinks creatively and seizes business opportunities.
    • Learns quickly and challenges the status quo, seeking new and better ways to do things.
    • Projects a competitive spirit and drive to succeed through pride and expertise in area of responsibility.
  • Manages Controllables and Restaurant Compliance:
    • Utilizes learning to identify trends in performance and probes the situation to analyze the root cause of an issue.
    • Understands the critical nature of making logical and timely decisions under tight deadlines and high-pressure situations.
  • Plans and Communicates:
    • Understands the importance of creating and executing an actionable plan to achieve goals.
    • Clearly conveys important information and ideas, influencing others to align with strategies and tactics.

Benefits include:

  • Competitive annual salary
  • Annual bonus
  • Vehicle/gas reimbursement
  • Medical benefits available with company contribution
  • Two weeks paid time off

Requirements:

  • 1-3 years in a multi-unit management capacity in a fast-paced environment
  • Experience in a quick-service restaurant (QSR) is preferred

Other qualifications:

  • College degree in business or a closely related field (may substitute for a portion of the required experience)
  • Self-motivated
  • Highly energetic
  • Enjoys working with people
  • Proficient written, verbal, and math skills
  • Reliable transportation
  • Open/flexible schedule (willing to work nights/weekends)
  • Serve-Safe certified (preferred)

Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

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