District Manager

2 weeks ago


Montgomery IL, United States Baskin Robbins Full time

A Store Operations Leader at Baskin Robbins administers, directs and oversees the effective recruitment and development of employees among 5 to 6 stores.

He/She is directly responsible for ensuring the proper implementation and effective application of all operational standards including order accuracy, speed of service, product quality, cleanliness and most importantly Customer Service.

Key Responsibilities:

  • Leads Operational Excellence and the Customer Service Commitment:
    • Role models exceptional Customer service for Team members and continually motivates his/her Team to deliver passionate Customer service at all times.
    • Empowers the Team to make decisions that are in the best interest of the Customer and provides a learning environment to build capability to satisfy Customers.
  • Builds Team Talent:
    • Ensures only the best people are hired and developed in the restaurants.
    • Builds teamwork through effective training, deployment and communication.
    • Understands performance criteria and holds self and Team accountable through effective coaching.
  • Drives Sales Growth:
    • Thinks creatively and seizes business opportunities.
    • Learns quickly and challenges the status quo and seeks new and better ways to doing things.
    • Projects a competitive spirit and a drive to succeed through having pride and expertise in area of responsibility.
  • Manages Controllables and Restaurant Compliance:
    • Utilizes learning to identify trends in performance and probes the situation to analyze the root cause of an issue.
    • Understands the critical nature of making logical and timely decisions under tight deadlines and high-pressure situations.
  • Plans and Communicates:
    • Understands the importance of creating and executing an actionable plan to achieve goals.
    • Clearly conveys important information and ideas and influences others to align with strategies and tactics.

Requirements:

  • 1-3 years in a multi-unit management capacity, in a fast-paced environment.
  • Experience in a quick service restaurant (QSR) is preferred.

Benefits:

  • Competitive Annual Salary
  • Annual Bonus
  • Vehicle/Gas Reimbursement
  • Medical Benefits Available with company contribution
  • 2 Weeks Paid Time Off

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