Hotel Overnight Supervisor
3 weeks ago
Job Title: Hotel Overnight Supervisor
Job Summary:
Arbor Lodging Management is seeking a highly skilled and experienced Hotel Overnight Supervisor to join our team. As a key member of our front desk operations, you will be responsible for ensuring the smooth and efficient operation of our hotel during the night shift.
Responsibilities:
- Conduct nightly audits to ensure accuracy and completeness of front office accounting records.
- Monitor and track room revenue, occupancy percentages, and other front office operating statistics.
- Prepare and post room charges and room taxes to guest accounts.
- Process guest charges, vouchers, and credit card transactions.
- Transfer charges and deposits to master accounts.
- Verify that all transactions are supported by documentary evidence and signatures.
- Print and file reservations for the next business day.
- Monitor the current status of coupon, discount, and other promotional programs.
- Ability to function as a front desk agent to perform check-ins and check-outs as well as wake-up calls.
- Summarize results of operations for management.
- Prepare End of Day procedure.
- Balance the days charges, making corrections as necessary.
- Run end of day process in designated location systems.
- Respond to guest needs, special requests, and complaints and alert the appropriate manager as needed.
- Perform nightly balancing of in-room video and long-distance telephone services.
Requirements:
- High school graduate or equivalent.
- Minimum one (1) year of hotel front desk experience.
- Experience handling cash, accounting procedures, and general administrative tasks.
- Excellent customer service skills.
- Ability to lift 50 lbs and sit, stand, or walk for extended periods of time.
Benefits:
- Competitive salaries.
- Annual review with increase potential.
- 401k program with company match.
- Additional benefits may be available.
Arbor Lodging Management:
We are committed to maintaining a culture that values growth, development, and progression within our properties. Our Five Guiding Principles are:
- Do the Right Thing.
- Lead with Heart.
- Be Accountable.
- Aim Higher.
- Celebrate Differences.
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