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Eligibility Specialist Working Lead

2 months ago

New Castle, Indiana, United States DFR llc Full time
Job Title: Eligibility Specialist Working Lead

Knowledge Services is seeking an Eligibility Specialist Working Lead to join our team in Indiana. As an Eligibility Specialist Working Lead, you will be responsible for mentoring and coaching Eligibility Specialists, ensuring policies and procedures are followed, and providing training and support to the team.

Responsibilities:
  • Mentor and coach Eligibility Specialists to ensure they have the skills and knowledge needed to perform their duties
  • Travel to DFR offices within the Region as scheduled or needed
  • Support and coach all Eligibility Specialist staff
  • Ensure policies and procedures are followed as instructed by DFR Local Office Management
  • Instruct and implement procedural changes from management
  • Submit daily and weekly reporting of activities conducted while assisting Eligibility Specialist staff
  • Provide further direction and ongoing training to Eligibility Specialist staff
  • Provide training support for case reviews for Eligibility Specialist staff
  • Provide coaching for QA scorecards
  • Production support provided as needed
Qualifications:
  • Eligibility Specialist experience is required
  • Highly organized and analytical
  • Able to provide clear and concise direction
  • Leadership skills
  • Patience in working with others
  • Strong written and verbal skills
  • Solid computer skills, including Word, Excel, and Outlook
  • Independent worker who is a self-starter
  • Strong customer service background
  • Prefer a Bachelor or Associate degrees in Counseling or Social Services, but High School Diploma or GED required
  • 2 years' experience is desired

This is an excellent opportunity to make a positive impact on your community and develop your skills as an Eligibility Specialist. Knowledge Services is committed to providing ongoing training and support to ensure your success in this role.

We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.