IT System Administrator
1 week ago
The IT System Administrator role at Reward Gateway is a critical position that requires strong technical skills and attention to detail. The successful candidate will be responsible for overseeing the local office IT infrastructure administration and help desk support, ensuring compliance with security requirements.
Responsibilities:
- Hosted IT infrastructure management for USA business units
- Desktop and laptop setup process development and refinement
- System setup for new hires and IT aspects of staff departures
- Computer equipment installation, upgrade, and replacement planning and execution
- Tier 1 and tier 2 desktop software, operating systems, and remote access support
- User issue resolution with direct hands-on assistance for operating systems, connectivity, and applications
- Active Directory, MS Exchange, O365, and business-critical application user account/license creation, removal, and control
- LAN management, including proxy technologies, network switch port documentation, and networking team liaison
- Software and hardware procurement, annual support and maintenance contracts, and patching maintenance
- After-hours support rotation, including tasks like software releases and assisting with maintenance
- Edenred Global Technology center liaison for network and infrastructure support, implementation, and escalation
Requirements:
- 5 years of experience in infrastructure positions
- Proven experience with ITIL methodology
- General knowledge of Data Center and Cloud services
- Understanding of information security standards and compliance, including PCI-DSS and SOC
- Ability to work independently with minimal supervision and proactively identify potential issues
- Server deployment and support experience
Estimated Salary: $80,000 - $85,000 per year
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