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Telecom Operations Support Lead

2 months ago

Irving, Texas, United States E-Solutions Full time

Greetings,

My name is Rahul Dandriyal, and I serve as a Resource Manager at E-Solutions, a globally recognized workforce solutions firm committed to diversity and inclusion.

We are currently seeking a qualified candidate for an essential role:

Support Manager (Telecom Billing)

Location: Hybrid

Essential Skills:

  • Telecom Billing
  • Operations Management
  • Production Support

Key Leadership Responsibilities:

  • Oversee critical 24/7 IT application operations.
  • Develop strategic roadmaps that align with program objectives and budgetary constraints.
  • Facilitate effective communication with stakeholders, executives, and cross-functional teams.
  • Exhibit strong leadership to manage teams and enhance operational efficiencies.
  • Guide and mentor the operations team, fostering high performance and professional growth.

Core Responsibilities:

  • Establish recovery strategies for potential disaster scenarios.
  • Ensure compliance with regulations regarding secure information and data handling.
  • Supervise daily batch job executions to guarantee accurate and timely operations.
  • Generate and analyze operational reports to identify trends and areas for improvement.
  • Continuously assess operational processes to identify automation opportunities and implement effective solutions.
  • Develop strategies to minimize manual tasks and enhance overall operational efficiency.
  • Create and enforce processes aimed at achieving sustainable, high-quality outcomes.
  • Execute programs within the allocated budget.

Technical Expertise:

  • Comprehensive understanding of IT infrastructure, including servers, networks, databases, and applications.
  • Familiarity with cloud services (e.g., AWS, Azure, Google Cloud) and virtualization technologies.
  • Knowledge of ITIL (Information Technology Infrastructure Library) processes.
  • Awareness of cybersecurity best practices and compliance requirements.

Analytical and Decision-Making Skills:

  • Ability to analyze complex issues, troubleshoot effectively, and make informed decisions.
  • Strategic mindset to optimize processes and reduce operational costs.

We are committed to exploring new technologies and automation possibilities.

Sincerely,

Rahul Dandriyal

Resource Manager, E-Solutions

Disclaimer: E-Solutions Inc. is an equal opportunity employer, providing employment opportunities to all individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable laws. We particularly encourage applications from women, minorities, veterans, and individuals with disabilities.