Functional Consultant

4 weeks ago


Plano, Texas, United States Hexaware Technologies Full time

Job Description:

At Hexaware Technologies, we are seeking a skilled Functional Consultant - Catalogue to join our team. As a key member of our organization, you will be responsible for providing IT services portfolio & catalog functional design consulting utilizing ITSM tools like ServiceNow.

Key Responsibilities:

  • End-to-end IT service portfolio & catalog design/redesign covering aspects like automation, integrations, costing/chargebacks, and process/workflows.
  • Planning for future services and re-engineering of service/offerings & respective workflows.
  • Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing, and integration & functional designing.
  • KPIs & reporting configuration, build test scripts, functional testing, pilot training, and training material.
  • Hand over to support, supporting OCM, and implementation of redesigned service using ITSM tools like ServiceNow.
  • Identify automation opportunities and driving implementation of the same.

Requirements:

  • ITIL/ITSM Functional Process Consulting or Process Management Lead.
  • ITIL Intermediate or Expert certified.
  • ISO 20000 Auditor is a plus.
  • Strong customer service orientation, passion for analyzing problems designing creative solutions, and comfortable with MS Office applications.
  • Close attention to detail and accuracy, deadline-driven, and results-oriented.
  • Flexible attitude and ability to interact with a diverse business user community and changing environment.

About Hexaware Technologies:

We are a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.



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