Functional Consultant
4 weeks ago
Job Description:
At Hexaware Technologies, we are seeking a skilled Functional Consultant - Catalogue to join our team. As a key member of our organization, you will be responsible for providing IT services portfolio & catalog functional design consulting utilizing ITSM tools like ServiceNow.
Key Responsibilities:
- End-to-end IT service portfolio & catalog design/redesign covering aspects like automation, integrations, costing/chargebacks, and process/workflows.
- Planning for future services and re-engineering of service/offerings & respective workflows.
- Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing, and integration & functional designing.
- KPIs & reporting configuration, build test scripts, functional testing, pilot training, and training material.
- Hand over to support, supporting OCM, and implementation of redesigned service using ITSM tools like ServiceNow.
- Identify automation opportunities and driving implementation of the same.
Requirements:
- ITIL/ITSM Functional Process Consulting or Process Management Lead.
- ITIL Intermediate or Expert certified.
- ISO 20000 Auditor is a plus.
- Strong customer service orientation, passion for analyzing problems designing creative solutions, and comfortable with MS Office applications.
- Close attention to detail and accuracy, deadline-driven, and results-oriented.
- Flexible attitude and ability to interact with a diverse business user community and changing environment.
About Hexaware Technologies:
We are a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.
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