Veterinary Patient Care Coordinator

3 days ago

Manlius, New York, United States EverVet Partners Full time
Job Description

Overview

EverVet Partners is seeking a compassionate and organized Veterinary Patient Care Coordinator to join our dedicated team at Manlius Veterinary Hospital. As a key member of our staff, you will play a vital role in ensuring the smooth operation of our hospital and providing exceptional patient care.

Responsibilities

  • Manage and oversee the waiting room, greeting entrants and interacting with waiting clients to ensure a positive experience.
  • Prepare and process invoices and estimates, taking payments and printing receipts as needed.
  • Take digital photos of patients and send them to our social media channels for promotional purposes.
  • Maintain the printers, paper stock, and toner cartridges to ensure efficient operations.
  • Manage and monitor Demandforce activities, including appointment requests and reminders.
  • Manage InTouch Mobile text reminders to keep clients informed about their appointments.
  • Monitor Facebook activities and respond to client inquiries in a timely manner.
  • Take phone messages and monitor the prescription/food order extension to ensure seamless communication.
  • Enter new clients/patients into our database and add scanned documents to patient histories.
  • Explain CareCredit and guide clients through the process of financing their pet's care.
  • Understand account payable and monthly statements to ensure accurate financial management.
  • Manage end-of-day accounting to ensure accurate records and timely payments.
  • Call in written prescriptions to a pharmacy and complete all relevant medical records entries for patients.
  • Assist in stocking exam rooms, treatment, surgery, and radiology rooms as needed.
  • Help monitor inventory, rotation, and expiration dates and report needs as requested.
  • Assist in ordering food, supplies, and medications as requested.
  • Assist in maintaining areas both inside and outside of the hospital, including floors, walks, parking, runs, etc.

Requirements

  • High School Diploma, GED, or suitable equivalent.
  • At least one year of experience preferred.
  • Strong customer service skills and ability to communicate effectively.
  • Ability to lift up to 50 pounds and basic math and writing skills.
  • Basic understanding of the work we do and a love for animals.
  • Ability to use and understand basic medical terms and knowledge of vaccinations, basic laboratory tests, common diseases, and pet behavior.
  • Knowledge of computer software, including Infinity and Office programs.

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