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Member Experience Associate

2 months ago

Placerville, California, United States AAA Northern California, Nevada & Utah Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Associate at AAA Northern California, Nevada & Utah. As a key member of our branch team, you will be responsible for delivering exceptional service and value to our members through genuine care, personal service, and meeting their needs and expectations.

Key Responsibilities
  • Customer Service: Provide professional and friendly attitude, problem-solving resolution, and modify communication style to provide high communication effectiveness.
  • Sales: Act as an active listener, critical and adaptable thinker, strong communicator, and insightful emotional intelligence to increase the value of membership with each interaction.
  • Technical: Be proficient with multiple computer systems and applications, and demonstrate strong knowledge of all AAA products, services, and operations, with fiduciary accountability.
  • Operational Excellence: Ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end-to-end flow meets objectives, and engage in daily activities to meet larger purpose and goals.
Requirements
  • Education: High School Diploma/GED
  • Experience: 1-3 years of work experience with a preference for sales or customer service-focused positions, including work in sales, hospitality, insurance, retail, service industry, call centers, or fast-paced office environments
  • Licenses & Certification: Active CA P&C License required
  • Skills: Drive for Results, Communicate Effectively, Teamwork
Work Environment

This is primarily an office job. Physical requirements include standing, sitting, bending, and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking, or sitting at a desk, table, or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves a personal computer.

May travel by car, plane, or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Must be flexible with work shifts. Must be able to work Saturdays.